Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
0671-2300367 Brundaban Patnaik, telephone is dead, payment is updated till Jul’13. still after several reminders the same is not repaired, on enquiry it is understood there is some problem in the cable line. please resolve the issue and confirm.
Recently, I had online topup-recharge my mobile but transaction failed and an amount of Rs.220 deducted from my bank account but not refunded back into my account. So, I think to lodge a complaint for it. So, real story start now. For two three days continuously I tried the complaint phone no 1503 of BSNL but nobody attended the phone for several hours. I tried the sms services complaint system at 51503 but no response. I used the complaint portal “http://portal.bsnl.in/bsnlcca/login.aspx” but it is not working. After selecting the choice it does not respond further. Registration of mobile also not respond with a password. There displaying another method of complaint booking through e-mail at “bsnl_wscc_bhopal@bsnl.co.in”, but actually a fake mail address bouncing back the mail. A government department is cheating. At following webaddress – “http://www.bsnl.co.in/opencms/bsnl/BSNL/about_us/consumer_griev.html” there displaying PG appellate authority to choose with displaying an e-mail address – “@bsnl.co.in”. Any computer layman will learn that it is not a mail address or incomplete. Not worked. A office telephone number was displayng – 0755-2767370, but on making a call the system announced that “this number does not exist”. What a government department complaint system – All information are either fake or not working at all. How a citizen can raise his complaint? Or for a trifle amount I approach a court every time? How transparency will come and how we can eradicate the corruption?
Hi
You are right
I too have a similar problem but of over billing
the worst part is that the staff their is open asking for money
i am still fighting
lets see
what the chairman does hopefully he is man with some principle
Government workers get salary in each month regardless how bad they perform at work. Most of India’s govt workers suck so much and that is the reason of poor service in every sector. Just get the job , then go to job and sleep..and get salary..
Dont use any fucking govt services .. avoid as many as u can. They dont give any fuck about your complaints. Use all private sector services.
sir my bradband is off pls check in gursahaiganj kannauj 209722 my no. 05691283035
My recharge not succesful my transation id mobikwik 1388129959506655 my mobile no7588583915 on reacharge rs 109 my recharge give