Last updated on January 18th, 2023 at 06:24 am
Most major phone carriers and MVNOs in the United States are more interested in acquiring new customers than resolving the issues of their current customers. They ignore the problems or issues of their current customers and some customers feel so very much neglected that they are fed up with horrific customer service and vent their frustration on social media platforms.
If you scroll through Social media, you will find it full of complaints against these phone carrier companies but posting problems or issues on social media may not help resolve issues except by venting frustration against the phone carrier company.
Cellular phone customers face many issues like hidden service fees, activation fees, and cancellation fees. The Cell phone carriers lock you out of your account, may put you on hold for hours when you call them, hang up on you, never call you back in spite of promises, yell at you, lie to you, and force you to pay them thousands of dollars, slamming and cramming. Such types of poor services are faced by many customers every day but sometimes they don’t know the right place to file a complaint against the phone carrier companies.
I have just compiled a list of the right forums, where you may file a complaint against the phone carrier company. But before filing a complaint there, first of all, identify the issue and its reason and try to read all terms and conditions of your phone service. It may be possible that the phone carrier company is charging the charges which are written hiddenly in T&C.
Phone Carrier Company
First, try to resolve your problem by contacting the phone carrier company. You may contact them over the phone or may visit their customer service offices, and the company’s social media forums, by writing emails directly to them or you may consider writing a letter. All this sort of communication can serve as a record of your complaint to the phone carrier company.
CFPB
If still, your problem is not heard or your issue is not resolved, you may write to the Consumer Financial Protection Bureau (CFPB). Click here to visit the official website of the United States government where you can submit your complaint in five easy steps.
FTC
You can also file a report regarding the phone company’s fraudulent or misleading business practices by contacting the Federal Trade Commission (FTC). The Federal Trade Commission is an independent agency of the United States government whose principal mission is the promotion of consumer protection. Click here to visit the FTC site where you will find two categories, Mobile devices, and telephones and the other category is Internet services. Select the appropriate category and submit your complaint.
FCC
You can also report a phone company’s fraudulent or misleading business practices by contacting FCC. The Federal Communications Commission is an independent agency of the united states government that regulates communications by radio, television, wire, satellite, and cable across the United States. Click here to visit the FCC site and select any one category among TV, Phone, or Internet and submit your complaint.
BBB
You may file a complaint to Better Business Bureau (BBB), although BBB is directly concerned about phone carrier services even though BBB may help you in resolving your complaint, especially if you are complaining about a specific store location. Click here to visit the BBB site where they have mentioned everything about what types of complaints they handle.
BPU
You may file a complaint to the local Board of Public Utilities (BPU) where the Customer Assistance Division handles all types of complaints, be it verbal, written, or e-mail complaints. You may contact the Division with complaints regarding service delays, lack of service, discontinuance of service, payment arrangements, high bills, deposit requests, incurred or high rates, etc.
Click here to visit the BPU site of New Jersey where they have mentioned everything about what types of complaints they handle and provided three links for online filling the complaint. For the website of other BPUs, you may google, please.
If you have complaints against Internet Service Providers, you can lodge your complaint with these above portals, you will definitely get a response, and your ISP will take your complaint seriously and will resolve any type of issue. Just try.
Hope this compilation will be helpful to you, if anything missing, please share it in the comment box or any other experience by which your complaint got resolved may be shared in the comment box for the benefit of others.
