Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
My land line phone No.03215-250979 dead since last 4 months. Local complain and online complain even did not show any positive result.Hope the matter will be taken care of on priority basis.
Sir, this is shivangi from indiara nagar lucknow .i am using 3g bsnl internet service from last 3years but these days your service is too poor …i am not able to open even single page on google ..i am a working girl …i have to send lots of mails in a day but because of your bad service my work is suffering …now i am forced to change my ISP or i can wait for one or two days if you improve your service in my area….
Thanking you.
Sir my mobile no is 8764178966. Maine date 2.2.16 ko 399 rupaye ka unsucessful data rechare idbi k atm card s online about 18.43 pm karwaya tha mere atm s rs 399 ki rashi debit ho gai lekin recharge successful nahi hua iske kariban 2 hours baad maine dusre atm card s usi amount ka recharge hdfc bank atm karwaya jo succesful raha mai chahata hu ki jo unsuccessful recharge maine pahle karaya tha uska amount mere idbi bank account m deposit karwane ki karpa kare otherwise consumer court jana padega
Sir, I am a bsnl customer and my no is 9489036739 of Tamil nadu. presently I am on roaming to Delhi for a few days. The day I roamed, it started showing various problems. Its showing something Dolphin network and not properly working. No outgoing calls. The person on the other end is not able to hear me. Call cut off and most importantly the number is not getting recharged neither online nor from retailers. Even customer care is not able to hear me. So sir what should I do now. Please solve the problem as early as possible. Thanks.
My landline(07759-242573) is dead since 30.01.16. Wify and internet is also not working.Lodged complaint twice to local BSNL office here and even follow up on phone calla as off now no action.
Kindly do the needful.