Book your Complaint on new Online Portal of BSNL

| October 31, 2012 | 30 Comments

In an effort to improve the image of BSNL’s customer services in its subscribers, BSNL have now integrated all the complaint booking portals and introduced one single portal where customer of any type of service may lodge the complaint.On this new online complaint portal, you may book complaint of any type whether it is related to your landline, mobile, broadband, misbehavior by staff, WiMax etc 

BSNL is claiming that they will monitor each and every complaints booked on this portal and monitoring will be done, from the SSA level to the corporate office of BSNL which is situated at New Delhi, to resolve the complaint within specified time period set by the BSNL/TRAI. Here SSA is the place where you are residing and taken the connection from the BSNL.

But before booking complaint on this portal, first you have to book you complains at BSNL’s complaints booking Toll Free Number like 198, 1500, 1501, 1503 etc as per nature of the complaint.

And if your complaint doesn’t get attended and your problem is not resolved within a specified time period  then you may lodge the complaint on this new online portal.

Booking of compliant on this portal is simple, you just go the website by clicking here :http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp  and then select Telecom Circle or State, Fill your details along with contact number which is must because BSNL Authority will contact you with this contact number. Mention your complaint/ problem/ Grievance in brief and then submit it. You will get one ID and you must note down it so that you may follow your complaint in future.

Update :In case your grievances are not resolved at BSNL office, you may lodge the complaint at http://pgportal.gov.in/, here you should select Department/Ministry as Department of Telecommunication and fill up other details . You can explain your grievance in 4000 characters so explain clearly.

 

You may share your experiences with BSNL here

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Comments (30)

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  1. deepak n lalaji says:

    Dear Sir
    I recharge for 42/- rs being my wife’s mobile no 9427156456 inactive .my transection id for on line recharge 23642107 time17:49:23 amount 42/- on 22nd june 2013,

    I failed to get massage,and on 1503 i wait for 30 minutes onspeaker phone
    for 3 times.

    with very regratefully say that poor customer service you have..

    deepak lalaji
    9427156056

  2. Monica says:

    Hello sir

    I am monica resident of Jammu . I am using BSNL 3g service , but here service is too poor , even i can’t open a simple google page. please do something

    Monica

  3. Land line No 0361 2571241 is under break down W.R .F . middle of Nov/12 . Kindly investigate into the matter

  4. Rafi Ahmad says:

    Land Line no. 0120-2397014 is dead since 1.5 month we are calling customer care no one responding SDO Mr. Parihar we are calling him many times but he is not answering we would like to know who will be care of customers??????????????

  5. ankur patel says:

    Hellllooo sir
    Here is ankur patel.m compalin for shiftting my bsnl phone last 1 months but noboday can rply my complain nd nobody can work that on.so pls do me a flevour. I want need rply possitiv ok.
    Nd also m paid bill every months but last 6 months my phone is not working. So m not a dumb ok.
    If u need money then tell me i pay for this ok

    • Vishal says:

      Dear Ankur, You must lodge your complaint on the link as provided in the post.
      You can also meet personally or tell your grievance over phone directly to the highest authority of your area, not below the rank of General Manager, BSNL. You can find the name and telephone number of General Manger of your area on BSNL website.
      Your telephone could be shifted in one day.

    • hasmukhpatel says:

      ok

  6. Subramanya B.K. says:

    Sir, I have a bsnl mobile no.9483902505 which was issued on special offer to talk with my landline no. 08226240897 free of charge for a limited minutes in a day. During topup the validity for the same mobile number, the shopper is charged Rs.49/-(for extension of validity) and the plan is automatically changed to Suvrana Karnataka mithra. This has occured accidently.. Sir, kindly restore the orginal plan for the mobile no.9483902505.

  7. vishal kumar says:

    there is a mobile tower of bsnl near road no 2 muzaffarpur bihar … on the top of hospital which is not providing signals for the user. because the tower has no electric connection for a long time and it run only whenever the electric gone then generator starts and transmit signal according to the office. the office has not getting ectric connection for very long time.. the user of bsnl getting more trouble for call drop, call fail, data transfer, and weak internet speed.. mobile signal catches for other tower which a very long distance.. but the office cant resolved it.. office continue ignore it

  8. Manoranjan Patnaik says:

    0671-2300367 Brundaban Patnaik, telephone is dead, payment is updated till Jul’13. still after several reminders the same is not repaired, on enquiry it is understood there is some problem in the cable line. please resolve the issue and confirm.

  9. gaya says:

    Recently, I had online topup-recharge my mobile but transaction failed and an amount of Rs.220 deducted from my bank account but not refunded back into my account. So, I think to lodge a complaint for it. So, real story start now. For two three days continuously I tried the complaint phone no 1503 of BSNL but nobody attended the phone for several hours. I tried the sms services complaint system at 51503 but no response. I used the complaint portal “http://portal.bsnl.in/bsnlcca/login.aspx” but it is not working. After selecting the choice it does not respond further. Registration of mobile also not respond with a password. There displaying another method of complaint booking through e-mail at “bsnl_wscc_bhopal@bsnl.co.in”, but actually a fake mail address bouncing back the mail. A government department is cheating. At following webaddress – “http://www.bsnl.co.in/opencms/bsnl/BSNL/about_us/consumer_griev.html” there displaying PG appellate authority to choose with displaying an e-mail address – “@bsnl.co.in”. Any computer layman will learn that it is not a mail address or incomplete. Not worked. A office telephone number was displayng – 0755-2767370, but on making a call the system announced that “this number does not exist”. What a government department complaint system – All information are either fake or not working at all. How a citizen can raise his complaint? Or for a trifle amount I approach a court every time? How transparency will come and how we can eradicate the corruption?

  10. stfu says:

    Government workers get salary in each month regardless how bad they perform at work. Most of India’s govt workers suck so much and that is the reason of poor service in every sector. Just get the job , then go to job and sleep..and get salary..

    Dont use any fucking govt services .. avoid as many as u can. They dont give any fuck about your complaints. Use all private sector services.

  11. Manoj says:

    Sir..
    My name is Manoj… I have very big problem I don’t know you take the action or what.
    My landline number is 00914802852390…..all most 25 years I’m using in B S N L..Around
    3 years using internet cable connation also a very month 2,,3..time on act, and D S L also, not working
    When we call our branch in Kerala ..kodugaloor S N Puram after 2 days they come and repairing
    When your staff come to fix we giving nice tip also…maybe u are staff thin king every month get nice
    Tips from my said ….please..Sir solve this problem other ways I will disconnect telephone and internet
    Cable connection…I hope B S N L Company taking action.
    Manoj.k.k.
    Kattuparambil ,house
    Mathilakam..post
    Pin…680685
    India ,kerala,Thirssor

  12. mohd gufran shaaikh says:

    sir my bradband is off pls check in gursahaiganj kannauj 209722 my no. 05691283035

  13. santosh says:

    My recharge not succesful my transation id mobikwik 1388129959506655 my mobile no7588583915 on reacharge rs 109 my recharge give

  14. Pradeep joddha says:

    sir
    Here is Pradeep Joddha
    my land line compalin
    last 5 months my phone is not working.
    my landline no.02774284040

  15. prasanta kumar banerjee says:

    Sir, my land line phone no.033-25323600 is dead since last 5(five) months. complains were lodged several times to cocerned authority.no action was taken till date. now what i found the tel .bill from last 3 (three) months is coming with an abnormal hike though i have bill plan -plan1200 annual for which the amount was dedeucted through my bank savings account in due time.. sir i request for your kind attention & do the necessary action to resume the line.

  16. vijay says:

    Your costomer care are not solving my problme.

    • Vishal says:

      Hi Vijay, It is better, if you lodge your complaint on the BSNL portal, a link of which is given in the post, just click the link and fill up the details. One more thing, you can do, send a direct e-mail to General Manger of your city with a copy to CMD of BSNL. You can find the e-mail IDs of both offers from the website of BSNL.

  17. Rashmi says:

    Thanks! I was looking for this facility but as usual, it is impossible to find anything on their website.

  18. DHARANIDHAR DAS says:

    Sir,
    My Landline NO. 033-25657464 is out of order since 12/12/2013. Kindly look into the matter.

  19. yernibabu kommoju says:

    Hi this is yernibabu, my land line number (08922 202065 wire less) we are using this number from last 5 years.
    But from last one and half year land line charging is not giving atleast 10 minutes of charging backup hence we are not able to use my land line phone.
    we had informed to srungavarapukota bsnl office 3 to 4 times but no proper response.
    This is my last complient regarding this issue my family member planning to disconnect this land line permanently if no one responded.
    Thanks,
    Yernibabu K
    Ph: 090364007673

  20. S.Sathyamoorthy says:

    Dear sir,

    I have getting some unwanted messages through mobile like voice chat by different numbers from BSNL and charging for that message for above 300 rupees within 6 days.so please repay our amount for these numbers (9487230739,8903530739) within 14 days and stop sending these unwanted messages otherwise I will go to the consumer court.

  21. SALIM M. HALAIPOTRA says:

    dear sir.
    My Landline NO. 0286-2251800 and my mobile no. 9427105016 my mobile not covrege in my home and broadband speed very slow Your costomer care are not solving my problme.I hope B S N L Company taking action.

  22. manimekala says:

    my mbl no recharged through the internet but not recharge then my cash is also detected

  23. Navin Chauhan says:

    Telephone No.: 0120-2485110

    Dear Sir,

    Its with great grief I am writing this letter to you.

    For past 7 to 8 months I have been chasing the BSNL office to get my telephone line fixed but since then there is no action and till date the phone line is dead.

    What I am hearing from them is that the have changed there office as a result they need to lay down the new lines and they dont have the funds for the same.

    Also please note that for 5 months I have paid my bill in anticipation that my telephone line will get fixed but now out of sheer frustration I haven’t paid the last 2 months bill and why should I pay ????

    I would now humbly request you to please close my connection and I do not wish to pay further.

    Regards,
    Navin

  24. aamadmi says:

    my land line is dead from 15 days i complained ,and still it is not coming , they closed my first complain today , then again i registered another complain , can any one help me , my land line number is 05122400209. in the period of one month this is second time happened with me .

  25. Vishal says:

    Update :In case your grievances are not resolved at BSNL office, you may lodge the complaint at http://pgportal.gov.in/, here you should select Department/Ministry as Department of Telecommunication and fill up other details . You can explain your grievance in 4000 characters so explain clearly.

  26. prasanta kumar banerjee says:

    my phone no.033-25323600 dead since last one month.this land phone connects to me with my all family & friends & old office work which iwas associated. a report was made in the concern office. no improvement is found. an early action is appriciated.

  27. Nitish Pandit says:

    I am from Tura, Meghalaya. My land line (No. 03651220623)is not working properly for last few months. If I call some one, he/she does not hear my voice clearly though I can hear it. Several complaints lodged, linemen came, but problem remains as it is. What surprises me the most is that my complaint is closed within a day or two without the problem being resolved. The problem is not with the receiver, that I made sure by replacing it. May I , therefore request BSNL through this platform to get my problem solved?

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