Book your Complaint on new Online Portal of BSNL

| October 31, 2012 | 92 Comments

In an effort to improve the image of BSNL‘s customer services in its subscribers, BSNL have now integrated all the complaint booking portals and introduced one single portal where customer of any type of service may lodge the complaint.On this new online complaint portal, you may book complaint of any type whether it is related to your landline, mobile, broadband, misbehavior by staff, WiMax etc 

BSNL is claiming that they will monitor each and every complaints booked on this portal and monitoring will be done, from the SSA level to the corporate office of BSNL which is situated at New Delhi, to resolve the complaint within specified time period set by the BSNL/TRAI. Here SSA is the place where you are residing and taken the connection from the BSNL.

But before booking complaint on this portal, first you have to book you complains at BSNL’s complaints booking Toll Free Number like 198, 1500, 1501, 1503 etc as per nature of the complaint.

And if your complaint doesn’t get attended and your problem is not resolved within a specified time period  then you may lodge the complaint on this new online portal.

Booking of compliant on this portal is simple, you just go the website by clicking here :http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp  and then select Telecom Circle or State, Fill your details along with contact number which is must because BSNL Authority will contact you with this contact number. Mention your complaint/ problem/ Grievance in brief and then submit it. You will get one ID and you must note down it so that you may follow your complaint in future.

Update :In case your grievances are not resolved at BSNL office, you may lodge the complaint at http://pgportal.gov.in/, here you should select Department/Ministry as Department of Telecommunication and fill up other details . You can explain your grievance in 4000 characters, so explain clearly.

 

You may share your experiences with BSNL here in Comments

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Comments (92)

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  1. Bsnl Broadband Complaints Booking | August 27, 2014
  1. deepak n lalaji says:

    Dear Sir
    I recharge for 42/- rs being my wife’s mobile no 9427156456 inactive .my transection id for on line recharge 23642107 time17:49:23 amount 42/- on 22nd june 2013,

    I failed to get massage,and on 1503 i wait for 30 minutes onspeaker phone
    for 3 times.

    with very regratefully say that poor customer service you have..

    deepak lalaji
    9427156056

  2. Monica says:

    Hello sir

    I am monica resident of Jammu . I am using BSNL 3g service , but here service is too poor , even i can’t open a simple google page. please do something

    Monica

  3. Land line No 0361 2571241 is under break down W.R .F . middle of Nov/12 . Kindly investigate into the matter

  4. Rafi Ahmad says:

    Land Line no. 0120-2397014 is dead since 1.5 month we are calling customer care no one responding SDO Mr. Parihar we are calling him many times but he is not answering we would like to know who will be care of customers??????????????

  5. ankur patel says:

    Hellllooo sir
    Here is ankur patel.m compalin for shiftting my bsnl phone last 1 months but noboday can rply my complain nd nobody can work that on.so pls do me a flevour. I want need rply possitiv ok.
    Nd also m paid bill every months but last 6 months my phone is not working. So m not a dumb ok.
    If u need money then tell me i pay for this ok

    • Vishal says:

      Dear Ankur, You must lodge your complaint on the link as provided in the post.
      You can also meet personally or tell your grievance over phone directly to the highest authority of your area, not below the rank of General Manager, BSNL. You can find the name and telephone number of General Manger of your area on BSNL website.
      Your telephone could be shifted in one day.

    • hasmukhpatel says:

      ok

  6. Subramanya B.K. says:

    Sir, I have a bsnl mobile no.9483902505 which was issued on special offer to talk with my landline no. 08226240897 free of charge for a limited minutes in a day. During topup the validity for the same mobile number, the shopper is charged Rs.49/-(for extension of validity) and the plan is automatically changed to Suvrana Karnataka mithra. This has occured accidently.. Sir, kindly restore the orginal plan for the mobile no.9483902505.

  7. vishal kumar says:

    there is a mobile tower of bsnl near road no 2 muzaffarpur bihar … on the top of hospital which is not providing signals for the user. because the tower has no electric connection for a long time and it run only whenever the electric gone then generator starts and transmit signal according to the office. the office has not getting ectric connection for very long time.. the user of bsnl getting more trouble for call drop, call fail, data transfer, and weak internet speed.. mobile signal catches for other tower which a very long distance.. but the office cant resolved it.. office continue ignore it

  8. Manoranjan Patnaik says:

    0671-2300367 Brundaban Patnaik, telephone is dead, payment is updated till Jul’13. still after several reminders the same is not repaired, on enquiry it is understood there is some problem in the cable line. please resolve the issue and confirm.

  9. gaya says:

    Recently, I had online topup-recharge my mobile but transaction failed and an amount of Rs.220 deducted from my bank account but not refunded back into my account. So, I think to lodge a complaint for it. So, real story start now. For two three days continuously I tried the complaint phone no 1503 of BSNL but nobody attended the phone for several hours. I tried the sms services complaint system at 51503 but no response. I used the complaint portal “http://portal.bsnl.in/bsnlcca/login.aspx” but it is not working. After selecting the choice it does not respond further. Registration of mobile also not respond with a password. There displaying another method of complaint booking through e-mail at “bsnl_wscc_bhopal@bsnl.co.in”, but actually a fake mail address bouncing back the mail. A government department is cheating. At following webaddress – “http://www.bsnl.co.in/opencms/bsnl/BSNL/about_us/consumer_griev.html” there displaying PG appellate authority to choose with displaying an e-mail address – “@bsnl.co.in”. Any computer layman will learn that it is not a mail address or incomplete. Not worked. A office telephone number was displayng – 0755-2767370, but on making a call the system announced that “this number does not exist”. What a government department complaint system – All information are either fake or not working at all. How a citizen can raise his complaint? Or for a trifle amount I approach a court every time? How transparency will come and how we can eradicate the corruption?

    • Raj says:

      Hi
      You are right
      I too have a similar problem but of over billing
      the worst part is that the staff their is open asking for money
      i am still fighting
      lets see
      what the chairman does hopefully he is man with some principle

  10. stfu says:

    Government workers get salary in each month regardless how bad they perform at work. Most of India’s govt workers suck so much and that is the reason of poor service in every sector. Just get the job , then go to job and sleep..and get salary..

    Dont use any fucking govt services .. avoid as many as u can. They dont give any fuck about your complaints. Use all private sector services.

  11. Manoj says:

    Sir..
    My name is Manoj… I have very big problem I don’t know you take the action or what.
    My landline number is 00914802852390…..all most 25 years I’m using in B S N L..Around
    3 years using internet cable connation also a very month 2,,3..time on act, and D S L also, not working
    When we call our branch in Kerala ..kodugaloor S N Puram after 2 days they come and repairing
    When your staff come to fix we giving nice tip also…maybe u are staff thin king every month get nice
    Tips from my said ….please..Sir solve this problem other ways I will disconnect telephone and internet
    Cable connection…I hope B S N L Company taking action.
    Manoj.k.k.
    Kattuparambil ,house
    Mathilakam..post
    Pin…680685
    India ,kerala,Thirssor

  12. mohd gufran shaaikh says:

    sir my bradband is off pls check in gursahaiganj kannauj 209722 my no. 05691283035

  13. santosh says:

    My recharge not succesful my transation id mobikwik 1388129959506655 my mobile no7588583915 on reacharge rs 109 my recharge give

  14. Pradeep joddha says:

    sir
    Here is Pradeep Joddha
    my land line compalin
    last 5 months my phone is not working.
    my landline no.02774284040

  15. prasanta kumar banerjee says:

    Sir, my land line phone no.033-25323600 is dead since last 5(five) months. complains were lodged several times to cocerned authority.no action was taken till date. now what i found the tel .bill from last 3 (three) months is coming with an abnormal hike though i have bill plan -plan1200 annual for which the amount was dedeucted through my bank savings account in due time.. sir i request for your kind attention & do the necessary action to resume the line.

  16. vijay says:

    Your costomer care are not solving my problme.

    • Vishal says:

      Hi Vijay, It is better, if you lodge your complaint on the BSNL portal, a link of which is given in the post, just click the link and fill up the details. One more thing, you can do, send a direct e-mail to General Manger of your city with a copy to CMD of BSNL. You can find the e-mail IDs of both offers from the website of BSNL.

  17. Rashmi says:

    Thanks! I was looking for this facility but as usual, it is impossible to find anything on their website.

  18. DHARANIDHAR DAS says:

    Sir,
    My Landline NO. 033-25657464 is out of order since 12/12/2013. Kindly look into the matter.

  19. yernibabu kommoju says:

    Hi this is yernibabu, my land line number (08922 202065 wire less) we are using this number from last 5 years.
    But from last one and half year land line charging is not giving atleast 10 minutes of charging backup hence we are not able to use my land line phone.
    we had informed to srungavarapukota bsnl office 3 to 4 times but no proper response.
    This is my last complient regarding this issue my family member planning to disconnect this land line permanently if no one responded.
    Thanks,
    Yernibabu K
    Ph: 090364007673

  20. S.Sathyamoorthy says:

    Dear sir,

    I have getting some unwanted messages through mobile like voice chat by different numbers from BSNL and charging for that message for above 300 rupees within 6 days.so please repay our amount for these numbers (9487230739,8903530739) within 14 days and stop sending these unwanted messages otherwise I will go to the consumer court.

  21. SALIM M. HALAIPOTRA says:

    dear sir.
    My Landline NO. 0286-2251800 and my mobile no. 9427105016 my mobile not covrege in my home and broadband speed very slow Your costomer care are not solving my problme.I hope B S N L Company taking action.

  22. manimekala says:

    my mbl no recharged through the internet but not recharge then my cash is also detected

  23. Navin Chauhan says:

    Telephone No.: 0120-2485110

    Dear Sir,

    Its with great grief I am writing this letter to you.

    For past 7 to 8 months I have been chasing the BSNL office to get my telephone line fixed but since then there is no action and till date the phone line is dead.

    What I am hearing from them is that the have changed there office as a result they need to lay down the new lines and they dont have the funds for the same.

    Also please note that for 5 months I have paid my bill in anticipation that my telephone line will get fixed but now out of sheer frustration I haven’t paid the last 2 months bill and why should I pay ????

    I would now humbly request you to please close my connection and I do not wish to pay further.

    Regards,
    Navin

  24. aamadmi says:

    my land line is dead from 15 days i complained ,and still it is not coming , they closed my first complain today , then again i registered another complain , can any one help me , my land line number is 05122400209. in the period of one month this is second time happened with me .

  25. Vishal says:

    Update :In case your grievances are not resolved at BSNL office, you may lodge the complaint at http://pgportal.gov.in/, here you should select Department/Ministry as Department of Telecommunication and fill up other details . You can explain your grievance in 4000 characters so explain clearly.

  26. prasanta kumar banerjee says:

    my phone no.033-25323600 dead since last one month.this land phone connects to me with my all family & friends & old office work which iwas associated. a report was made in the concern office. no improvement is found. an early action is appriciated.

  27. Nitish Pandit says:

    I am from Tura, Meghalaya. My land line (No. 03651220623)is not working properly for last few months. If I call some one, he/she does not hear my voice clearly though I can hear it. Several complaints lodged, linemen came, but problem remains as it is. What surprises me the most is that my complaint is closed within a day or two without the problem being resolved. The problem is not with the receiver, that I made sure by replacing it. May I , therefore request BSNL through this platform to get my problem solved?

  28. mohan lal says:

    deactive all active service mob no 9463728153

  29. Natisha says:

    Very good blog! Do you have any suggestions for
    aspiring writers? I’m planning to start my own website soon but I’m
    a little lost on everything. Would you advise starting with a free platform like WordPress or go for a
    paid option? There are so many options out there that I’m completely overwhelmed ..

    Any suggestions? Bless you!

  30. jyoti sankar dash says:

    bsnl number 9437097539 has been lost for last two days

  31. Sheikh Fukhurdin Chesti says:

    Complaint against non functioning of BSNL Tower

    dear Sir,
    Its with great grief i am writing this letter to you
    Care taker of BSNL Tower installing at Nagam Tehsil Chadoora District Budgam Kashmir Srinagar is very careless he is not performing his duties honestly the Tower remains shut off and on due to his negligence.The oil issued him for ruining of generator is sold in black marketing by the said person .it is therefore requesetd that action may kindly be taken against tower care taker namely Nazir Ahmad Shah S/o Gh Mohammad Shah R/o Dalipora Nagar Tesil Chadoora District Budgam State J &K ( Through Subscribers of BSNL of said locality

  32. dr.n.p.parmar says:

    my phone no is 2776147 and my phone is not working properly last 10 days.
    my internet is also not working.we cant not get speed of our internet.our plan is 999 for every month we are wasted our money so plz do this properly. if you are not do this properly then i will disconnect this connection.my address is A/9 aradhana soc new sama road nizampura baroda
    phone no.9898076147

  33. Sunil kashyap says:

    Dear Sir
    I need your possitive suggestion
    Actually i have given my id 5 times to port out
    But i couldn’t be possible all time.
    Now what can i do

  34. karthik says:

    OUR BSNL LANDLINE NO 23460326 is dead from last month please make it as soon as possible

    contact number 9343225133

  35. thangakoya c.p says:

    Sir.,pleas return back the plan of stv47..pleas pleas pleas this is my requist…

  36. N.M.Jain says:

    Sir
    I received message;
    Dear Subscriber, you are charged Rs. 5 .00 for service subwapcrib of renewal date 12.06.2014, For Ddesubscibe send SMS STOP to 57171.
    where as I had never requested for such services in past and after sending the message as stated above , message again received that other services are going to be in process. I had contacted on telephone number 1503 on dated 19.06.2014 at 6.30 PM and call was forwarded to Executive and mobile was in on position for 20 minutes.
    In last four months Rs. 5.00 debited on account of one or other reason. I received the message that no this type service is activated on my mobile whereas amount is regularly deducted.
    My mobile number is 9414864982,
    Please look into the matter and arrange refund of amount deducted illegally.
    thanks

  37. sanjay verma says:

    Dear sir i recharged my mobile two time with RS-155 data plan but the recharge is fail but amout deduct from my account that is 2*155=310 please register my complaint and cradit my mony in my account my mobile no is 9405527805

    Thank’s

    Cyber Receipt Date:24/06/2014 2:24 PM

    ___________________________________________________________________________

    Transaction Details
    ___________________________________________________________________________

    Account Number : 911010055634218
    Transaction Date : 24/06/2014
    Transaction Amount : (INR)155.00
    Transaction Type : DR
    Transaction Description : INB/109879379/PAYU.IN/

    Cyber Receipt Date:23/06/2014 1:52 PM

    ___________________________________________________________________________

    Transaction Details
    ___________________________________________________________________________

    Account Number : 911010055634218
    Transaction Date : 23/06/2014
    Transaction Amount : (INR)155.00
    Transaction Type : DR
    Transaction Description : INB/109782461/PAYU.IN/

  38. R. Shetty says:

    We having BSNL land line for last ten years and we request for internet what you can’t provide due to 7 KM distance from Kinnigoli exchange. Now my request is , why you cannot upgrade and provide internet
    ?

  39. abdul hafeez says:

    sir
    i have complaine
    in my mobile no.9482417861
    please de-activate the jokes
    i a requesting you please
    my phone number is 9482417861

  40. sishu says:

    Complaint booking portal is all fine, but wtf is ‘Place-Exg Code’? When we are giving our telephone no, why do they again need this ‘Place-Exg Code? Is it not obvious to them which exchange the faulty telephone belongs to? And as a customer, I couldn’t locate this funny looking ‘Place-Exg Code’ anywhere from my landline bill. These government organisation make life as difficult as possible for their customers.

  41. vishal kumar makhija says:

    i have wi fi net, my internet is working but not wi fi facility

    mob 9414222299

  42. vishal kumar makhija says:

    i have wi fi net, my internet is working but not wi fi facility

    mob 9414222299

  43. rahul satav says:

    I have give the sim card under krushi plan 128 i have change this pan to 108
    What can i change my plan

  44. rahul satav says:

    I have the change of my krushi plan 128 to 108
    How can i change

  45. rahul satav says:

    I have change my krushi plan 128 to 108 otherwise 99
    How can i do

  46. SUNIL GALA says:

    0251 2492682 number is not working from 2 months and we make a on line complaint also but sill no reply and no one came to check the land line problems.do needful

  47. Dharmendra Singh Patel says:

    Daer Sir,
    my a/c no.-737807491 wimax home broadband speed very slow Your costomer care are not solving my problme.I hope B S N L Company taking action.
    Thanks & Regards
    Dharmendra Singh Patel
    Mo.-9303411033

  48. KVS PRASAD says:

    Dear sir I am using internet (skyp) through BSNL. My daughter now she is
    in U.S. i am paying Rs.900 per month. But I am unable to get proper tower
    I could not get 10 to 15 days proper tower I am facing lot of problem
    please solve the my problem on urgent basis.

  49. purushotham says:

    My phone 26483467. IT IS DEAD for the past 3 days. Lodged a complaint got complaint reg no. Contacted several times customet care, they do not respond get music for long timr. Waste of our time. Till todste nobody id bothered to rectify my telephone. On previous occasions one mr.mari gowds was promptly coming and attending to complaints. Of late there is deficiency of service. Our TN complaints are not attendedimmedistely threby we. Have been putinto lot of invonvrnience. This is dB for yr infn needful action.

  50. fiaz maqbool fazili says:

    excuse me sir-despite repeated requests the incoming facility on my mobile 9419003559 is not reactivated we have paid all bills–I am facing lot of problem.As this is the only contact number -please solve the my problem on urgent basis.

    • Vishal says:

      @Fiaz, please register your complaint on the site of PG cell of BSNL or DoT, the links are given in the above post, just click any one of them.

  51. A C dey says:

    Respected sir,
    Iam a land line telephone holder No 033 25381516
    which is out of order for last one month we make
    several complain for it but get no result please help
    us.

  52. MP GEORGE says:

    MY BSNL LANDLINE NUMBER 04842612049 IS NOT WORKING ONE MONTH MORE PLEASE MAKE IT AS SOON AS POSSIBLE. CONTACT NUMBER 9946585704

  53. Suprabhat Roy says:

    my phone no.0343-2520653 dead from 10.05.14.this land phone connects to me with my all family & friends. I report in the concern office . no improvement is found. an early action is appriciated.

  54. Umiya Builders & Developers says:

    Hi,
    My land-line Phone line is dead, request you to check as soon as possible,Contact no is: 080 2225 2001.
    Vasanthnagar Bangalore- 560 052.

  55. S.JEGADEESAN says:

    I HAVE RECEIVING SMS FROM UNWANTED CALLS AND Rs.30/ IS FREQUENTLY DEDUCTED. PLEASE DO NOT DITURB (CELL NO.9443550622).

  56. Jitendra gupta says:

    My no 8902765656 my prodlem colar tune.
    plz stop colar tune

  57. JC Yadav says:

    Sir, I am from NE-ll zone (nagaland) I have recharged SMS pack Rs 52 for 2 months on 10 Jul 2014 on mobile No 9402724535. Now it has been observed that Rs 1.50 is being deducted per SMS. Plz check and rectify the problem.

  58. JC Yadav says:

    Sir, I am from NE-ll zone (nagaland) I have recharged SMS pack Rs 52 for 2 months on 10 Jul 2014 on mobile No 9402724535. Now it has been observed that Rs 1.20 is being deducted per SMS. Plz check and rectify the problem.

  59. nanidsh says:

    sir my teliphone is not working

  60. Rajeshkumar says:

    Respected Sir,

    i am a landline telephone No 01883-272910 out of order one month we make sevral complain for it but get no result please help us.

    • Vishal says:

      Contact nearest BSNL office and try to get mobile numbers of GMTD and CGMT and send them SMS of your grievance. It works

  61. manoj says:

    my landline telephone is not workning more than 30 days & broadband is also not working. I had complaint in bsnl office twice & online many times & 1500 198 also. But in registring complaint on online & 1500 198 it says that the problem is solved & when i talk to SO of my area it says that the wires were broken so it will take time more than 30 days r gone but still my problem is not solved i have complaint on the link which you provided http://mis.bsnl.co.in/pgs/internetpgwebregn.asp but still from there is also not any response i get & my telephone is also not working so can tell where should i complain now. pleae reply as soon as possible because now i m thinking to complain in telecom ministry.

    • Vishal says:

      You can find link of PG Cell of Telecom Ministry in the above article, just click and lodge complaint there. Additionally, try to get mobile numbers of GMTD and CGMT of your telecom circle and send them SMS regarding your grievance.

  62. Dearmadam/sir, I have aland in Sangli-pin code 416416.I would like insta bsnl tower in my place let me know what are the procedure to apply and
    what are facilties and remneration we will get.How to regisror my name.

    my mob: 7387493773.
    Thanks/Warm Regards.

  63. Vinoth Kumar says:

    Dear Sir/Madam, This is vinoth Kumar, my BSNL Pre piad mobile no is 9486999460.and i have recharged with 139 Net packs. i tried calling customer care many times unable to reach. i Bought a Samsung galaxy S4 mobile. i have registered with Samsung account but not able to enter into Google play account. it is telling as temporary problem please contact customer care. Please resolve me this issue

  64. ganesh says:

    Hi I’m using bsnl sim but form last 1 month I’m can’t used 3g network I complain so many times but u r costumer support is so poor so fursteting plz resolving my issue.

  65. i buy Bsnal campoioan 531 mobile form sanpdeal i want now about servies center in jamshedpur please tell

  66. SHREE AYYAPPA CHARITBLE TRUST says:

    Land Line no. 0832-2531646 is dead for the last 10 days. we are calling customer care,but no one responding.what is the other source to get the phone repaired.

    reply

  67. gyanendra kumar tiwari says:

    sir,
    i lost my bsnl sim card & the no. was 9424982446. i have bought the sim card from jabalpur(m.p.) but presently i resident from rewa (m.p.) and i submit the whole document (registration form, adhar card, fir of sim card) in rewa bsnl office since 20 aug. 2014 and they provide me the sim card but sim is not working .
    sim card no.8915830703215849722. i want to this sim working with my old no. 9424982446.

  68. b.k.venkataramana naidu says:

    our landline is not working for 15days and internet is also not working

  69. praveen says:

    Is one day or two day data plan in bsnl for blackberry?

  70. chitrank Shrivastav says:

    Hello
    I have a problem with my no 8901451685 , last 4-5 day I m not able to make any call from my no.6 September 2014 I was recharge my no from paytym app , but after that but after that my no have only incoming facility .

    • Soudeep says:

      my bsnl mumber is 8902636590.At 10 th octobor 2014 at 7.55 pm an amount rs1.20 have been deducted my account without any confoation.On that day made no call no sms and any others.So I request to bsnl to refund balence soon.

  71. ajeet says:

    Hello sir…
    I am from banglore…..and by mistake I have taken bsnl sim……..the horror one…..u cant even open the simple page on google…………he he….what the hell use of bsnl 3g sim and datas……..I know u r not facing this probkem….as u urself never use bsnl sim….he he…..my many friends have changed their bsnl sim……..the worst internet service I have seen so far……..my problem is that i cant change it suddenly as par my contacts concern…..
    I just want to an information…as I know you ll not do anything regarding this………..why u have started 3g bsnl internet plan……….????? …atleast give us 1G speed for gods sake…..otherwise start 100G plan so that we can atleast have 3G speed…
    Thank you.

    • yogish says:

      dear sir …. bsnl s very pooor service in mangalore , no distributer . no dsc on market , distributer s saying that he didi not intrest in distribution …and mr sooryanarayan (who s the main head of bsnl 9449037599)s not responding for any calls and complaints …

  72. Ravi kumar says:

    I recharge my no.9463408601 with Rs.251, for 2gb, 3G data plan.
    but amount added in my main balance. so please change my main balance in 3g data pack

  73. Soudeep says:

    my bsnl mumber is 8902636590.At 10 th octobor 2014 at 7.55 pm an amount rs1.20 have been deducted my account without any confoation.On that day made no call no sms and any others.So I request to bsnl to refund balence soon.

  74. RAVINDRAN PILLAI.R says:

    my bsnl number 04812374341 is not working. internet connection is not available. cable lines not connected properly in the premises of krupanagar residentials.

    • mrs indra sharma says:

      I had surrendered my land line telephone no 0141- 2359937 at jaipur in june 2014. but till today I have not received my security money of rs 3000/,please look into the matter and do the needful.

  75. mk ibrahimkutty says:

    I want install mobile tower my land
    Mk ibrahimkutty.manjeri kunnath house.muthuthala post.pattambi via.palakkad distic kerala state679303mkibrahimkuttymk@gmail.com00919946671266 road and currend good area

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