Book your Complaint on new Online Portal of BSNL

In an effort to improve the image of BSNL‘s customer services in its subscribers, BSNL have now integrated all the complaint booking portals and introduced one single portal where customer of any type of service may lodge the complaint.On this new online complaint portal, you may book complaint of any type whether it is related to your landline, mobile, broadband, misbehavior by staff, WiMax etc 

BSNL is claiming that they will monitor each and every complaints booked on this portal and monitoring will be done, from the SSA level to the corporate office of BSNL which is situated at New Delhi, to resolve the complaint within specified time period set by the BSNL/TRAI. Here SSA is the place where you are residing and taken the connection from the BSNL.

But before booking complaint on this portal, first you have to book you complains at BSNL’s complaints booking Toll Free Number like 198, 1500, 1501, 1503 etc as per nature of the complaint.

And if your complaint doesn’t get attended and your problem is not resolved within a specified time period  then you may lodge the complaint on this new online portal.

Booking of compliant on this portal is simple, you just go the website by clicking here :http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp  and then select Telecom Circle or State, Fill your details along with contact number which is must because BSNL Authority will contact you with this contact number. Mention your complaint/ problem/ Grievance in brief and then submit it. You will get one ID and you must note down it so that you may follow your complaint in future.

Update :In case your grievances are not resolved at BSNL office, you may lodge the complaint at http://pgportal.gov.in/, here you should select Department/Ministry as Department of Telecommunication and fill up other details . You can explain your grievance in 4000 characters, so explain clearly.

 

You may share your experiences with BSNL here in Comments

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  1. Dear Sir
    I recharge for 42/- rs being my wife’s mobile no 9427156456 inactive .my transection id for on line recharge 23642107 time17:49:23 amount 42/- on 22nd june 2013,

    I failed to get massage,and on 1503 i wait for 30 minutes onspeaker phone
    for 3 times.

    with very regratefully say that poor customer service you have..

    deepak lalaji
    9427156056

  2. Hello sir

    I am monica resident of Jammu . I am using BSNL 3g service , but here service is too poor , even i can’t open a simple google page. please do something

    Monica

  3. Land Line no. 0120-2397014 is dead since 1.5 month we are calling customer care no one responding SDO Mr. Parihar we are calling him many times but he is not answering we would like to know who will be care of customers??????????????

  4. Hellllooo sir
    Here is ankur patel.m compalin for shiftting my bsnl phone last 1 months but noboday can rply my complain nd nobody can work that on.so pls do me a flevour. I want need rply possitiv ok.
    Nd also m paid bill every months but last 6 months my phone is not working. So m not a dumb ok.
    If u need money then tell me i pay for this ok

    • Dear Ankur, You must lodge your complaint on the link as provided in the post.
      You can also meet personally or tell your grievance over phone directly to the highest authority of your area, not below the rank of General Manager, BSNL. You can find the name and telephone number of General Manger of your area on BSNL website.
      Your telephone could be shifted in one day.

  5. Sir, I have a bsnl mobile no.9483902505 which was issued on special offer to talk with my landline no. 08226240897 free of charge for a limited minutes in a day. During topup the validity for the same mobile number, the shopper is charged Rs.49/-(for extension of validity) and the plan is automatically changed to Suvrana Karnataka mithra. This has occured accidently.. Sir, kindly restore the orginal plan for the mobile no.9483902505.

  6. there is a mobile tower of bsnl near road no 2 muzaffarpur bihar … on the top of hospital which is not providing signals for the user. because the tower has no electric connection for a long time and it run only whenever the electric gone then generator starts and transmit signal according to the office. the office has not getting ectric connection for very long time.. the user of bsnl getting more trouble for call drop, call fail, data transfer, and weak internet speed.. mobile signal catches for other tower which a very long distance.. but the office cant resolved it.. office continue ignore it

  7. 0671-2300367 Brundaban Patnaik, telephone is dead, payment is updated till Jul’13. still after several reminders the same is not repaired, on enquiry it is understood there is some problem in the cable line. please resolve the issue and confirm.

  8. Recently, I had online topup-recharge my mobile but transaction failed and an amount of Rs.220 deducted from my bank account but not refunded back into my account. So, I think to lodge a complaint for it. So, real story start now. For two three days continuously I tried the complaint phone no 1503 of BSNL but nobody attended the phone for several hours. I tried the sms services complaint system at 51503 but no response. I used the complaint portal “http://portal.bsnl.in/bsnlcca/login.aspx” but it is not working. After selecting the choice it does not respond further. Registration of mobile also not respond with a password. There displaying another method of complaint booking through e-mail at “bsnl_wscc_bhopal@bsnl.co.in”, but actually a fake mail address bouncing back the mail. A government department is cheating. At following webaddress – “http://www.bsnl.co.in/opencms/bsnl/BSNL/about_us/consumer_griev.html” there displaying PG appellate authority to choose with displaying an e-mail address – “@bsnl.co.in”. Any computer layman will learn that it is not a mail address or incomplete. Not worked. A office telephone number was displayng – 0755-2767370, but on making a call the system announced that “this number does not exist”. What a government department complaint system – All information are either fake or not working at all. How a citizen can raise his complaint? Or for a trifle amount I approach a court every time? How transparency will come and how we can eradicate the corruption?

    • Hi
      You are right
      I too have a similar problem but of over billing
      the worst part is that the staff their is open asking for money
      i am still fighting
      lets see
      what the chairman does hopefully he is man with some principle

  9. Government workers get salary in each month regardless how bad they perform at work. Most of India’s govt workers suck so much and that is the reason of poor service in every sector. Just get the job , then go to job and sleep..and get salary..

    Dont use any fucking govt services .. avoid as many as u can. They dont give any fuck about your complaints. Use all private sector services.

  10. Sir..
    My name is Manoj… I have very big problem I don’t know you take the action or what.
    My landline number is 00914802852390…..all most 25 years I’m using in B S N L..Around
    3 years using internet cable connation also a very month 2,,3..time on act, and D S L also, not working
    When we call our branch in Kerala ..kodugaloor S N Puram after 2 days they come and repairing
    When your staff come to fix we giving nice tip also…maybe u are staff thin king every month get nice
    Tips from my said ….please..Sir solve this problem other ways I will disconnect telephone and internet
    Cable connection…I hope B S N L Company taking action.
    Manoj.k.k.
    Kattuparambil ,house
    Mathilakam..post
    Pin…680685
    India ,kerala,Thirssor

  11. My recharge not succesful my transation id mobikwik 1388129959506655 my mobile no7588583915 on reacharge rs 109 my recharge give

  12. sir
    Here is Pradeep Joddha
    my land line compalin
    last 5 months my phone is not working.
    my landline no.02774284040

  13. Sir, my land line phone no.033-25323600 is dead since last 5(five) months. complains were lodged several times to cocerned authority.no action was taken till date. now what i found the tel .bill from last 3 (three) months is coming with an abnormal hike though i have bill plan -plan1200 annual for which the amount was dedeucted through my bank savings account in due time.. sir i request for your kind attention & do the necessary action to resume the line.

    • Hi Vijay, It is better, if you lodge your complaint on the BSNL portal, a link of which is given in the post, just click the link and fill up the details. One more thing, you can do, send a direct e-mail to General Manger of your city with a copy to CMD of BSNL. You can find the e-mail IDs of both offers from the website of BSNL.

  14. Hi this is yernibabu, my land line number (08922 202065 wire less) we are using this number from last 5 years.
    But from last one and half year land line charging is not giving atleast 10 minutes of charging backup hence we are not able to use my land line phone.
    we had informed to srungavarapukota bsnl office 3 to 4 times but no proper response.
    This is my last complient regarding this issue my family member planning to disconnect this land line permanently if no one responded.
    Thanks,
    Yernibabu K
    Ph: 090364007673

  15. Dear sir,

    I have getting some unwanted messages through mobile like voice chat by different numbers from BSNL and charging for that message for above 300 rupees within 6 days.so please repay our amount for these numbers (9487230739,8903530739) within 14 days and stop sending these unwanted messages otherwise I will go to the consumer court.

  16. dear sir.
    My Landline NO. 0286-2251800 and my mobile no. 9427105016 my mobile not covrege in my home and broadband speed very slow Your costomer care are not solving my problme.I hope B S N L Company taking action.

  17. Telephone No.: 0120-2485110

    Dear Sir,

    Its with great grief I am writing this letter to you.

    For past 7 to 8 months I have been chasing the BSNL office to get my telephone line fixed but since then there is no action and till date the phone line is dead.

    What I am hearing from them is that the have changed there office as a result they need to lay down the new lines and they dont have the funds for the same.

    Also please note that for 5 months I have paid my bill in anticipation that my telephone line will get fixed but now out of sheer frustration I haven’t paid the last 2 months bill and why should I pay ????

    I would now humbly request you to please close my connection and I do not wish to pay further.

    Regards,
    Navin

  18. my land line is dead from 15 days i complained ,and still it is not coming , they closed my first complain today , then again i registered another complain , can any one help me , my land line number is 05122400209. in the period of one month this is second time happened with me .

  19. Update :In case your grievances are not resolved at BSNL office, you may lodge the complaint at http://pgportal.gov.in/, here you should select Department/Ministry as Department of Telecommunication and fill up other details . You can explain your grievance in 4000 characters so explain clearly.

  20. my phone no.033-25323600 dead since last one month.this land phone connects to me with my all family & friends & old office work which iwas associated. a report was made in the concern office. no improvement is found. an early action is appriciated.

  21. I am from Tura, Meghalaya. My land line (No. 03651220623)is not working properly for last few months. If I call some one, he/she does not hear my voice clearly though I can hear it. Several complaints lodged, linemen came, but problem remains as it is. What surprises me the most is that my complaint is closed within a day or two without the problem being resolved. The problem is not with the receiver, that I made sure by replacing it. May I , therefore request BSNL through this platform to get my problem solved?

  22. Very good blog! Do you have any suggestions for
    aspiring writers? I’m planning to start my own website soon but I’m
    a little lost on everything. Would you advise starting with a free platform like WordPress or go for a
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    Any suggestions? Bless you!

  23. Complaint against non functioning of BSNL Tower

    dear Sir,
    Its with great grief i am writing this letter to you
    Care taker of BSNL Tower installing at Nagam Tehsil Chadoora District Budgam Kashmir Srinagar is very careless he is not performing his duties honestly the Tower remains shut off and on due to his negligence.The oil issued him for ruining of generator is sold in black marketing by the said person .it is therefore requesetd that action may kindly be taken against tower care taker namely Nazir Ahmad Shah S/o Gh Mohammad Shah R/o Dalipora Nagar Tesil Chadoora District Budgam State J &K ( Through Subscribers of BSNL of said locality

  24. my phone no is 2776147 and my phone is not working properly last 10 days.
    my internet is also not working.we cant not get speed of our internet.our plan is 999 for every month we are wasted our money so plz do this properly. if you are not do this properly then i will disconnect this connection.my address is A/9 aradhana soc new sama road nizampura baroda
    phone no.9898076147

  25. Dear Sir
    I need your possitive suggestion
    Actually i have given my id 5 times to port out
    But i couldn’t be possible all time.
    Now what can i do

  26. OUR BSNL LANDLINE NO 23460326 is dead from last month please make it as soon as possible

    contact number 9343225133

  27. Sir
    I received message;
    Dear Subscriber, you are charged Rs. 5 .00 for service subwapcrib of renewal date 12.06.2014, For Ddesubscibe send SMS STOP to 57171.
    where as I had never requested for such services in past and after sending the message as stated above , message again received that other services are going to be in process. I had contacted on telephone number 1503 on dated 19.06.2014 at 6.30 PM and call was forwarded to Executive and mobile was in on position for 20 minutes.
    In last four months Rs. 5.00 debited on account of one or other reason. I received the message that no this type service is activated on my mobile whereas amount is regularly deducted.
    My mobile number is 9414864982,
    Please look into the matter and arrange refund of amount deducted illegally.
    thanks

  28. Dear sir i recharged my mobile two time with RS-155 data plan but the recharge is fail but amout deduct from my account that is 2*155=310 please register my complaint and cradit my mony in my account my mobile no is 9405527805

    Thank’s

    Cyber Receipt Date:24/06/2014 2:24 PM

    ___________________________________________________________________________

    Transaction Details
    ___________________________________________________________________________

    Account Number : 911010055634218
    Transaction Date : 24/06/2014
    Transaction Amount : (INR)155.00
    Transaction Type : DR
    Transaction Description : INB/109879379/PAYU.IN/

    Cyber Receipt Date:23/06/2014 1:52 PM

    ___________________________________________________________________________

    Transaction Details
    ___________________________________________________________________________

    Account Number : 911010055634218
    Transaction Date : 23/06/2014
    Transaction Amount : (INR)155.00
    Transaction Type : DR
    Transaction Description : INB/109782461/PAYU.IN/

  29. We having BSNL land line for last ten years and we request for internet what you can’t provide due to 7 KM distance from Kinnigoli exchange. Now my request is , why you cannot upgrade and provide internet
    ?

  30. sir
    i have complaine
    in my mobile no.9482417861
    please de-activate the jokes
    i a requesting you please
    my phone number is 9482417861

  31. Complaint booking portal is all fine, but wtf is ‘Place-Exg Code’? When we are giving our telephone no, why do they again need this ‘Place-Exg Code? Is it not obvious to them which exchange the faulty telephone belongs to? And as a customer, I couldn’t locate this funny looking ‘Place-Exg Code’ anywhere from my landline bill. These government organisation make life as difficult as possible for their customers.

  32. I have give the sim card under krushi plan 128 i have change this pan to 108
    What can i change my plan

  33. 0251 2492682 number is not working from 2 months and we make a on line complaint also but sill no reply and no one came to check the land line problems.do needful

  34. Daer Sir,
    my a/c no.-737807491 wimax home broadband speed very slow Your costomer care are not solving my problme.I hope B S N L Company taking action.
    Thanks & Regards
    Dharmendra Singh Patel
    Mo.-9303411033

  35. Dear sir I am using internet (skyp) through BSNL. My daughter now she is
    in U.S. i am paying Rs.900 per month. But I am unable to get proper tower
    I could not get 10 to 15 days proper tower I am facing lot of problem
    please solve the my problem on urgent basis.

  36. My phone 26483467. IT IS DEAD for the past 3 days. Lodged a complaint got complaint reg no. Contacted several times customet care, they do not respond get music for long timr. Waste of our time. Till todste nobody id bothered to rectify my telephone. On previous occasions one mr.mari gowds was promptly coming and attending to complaints. Of late there is deficiency of service. Our TN complaints are not attendedimmedistely threby we. Have been putinto lot of invonvrnience. This is dB for yr infn needful action.

  37. excuse me sir-despite repeated requests the incoming facility on my mobile 9419003559 is not reactivated we have paid all bills–I am facing lot of problem.As this is the only contact number -please solve the my problem on urgent basis.

    • @Fiaz, please register your complaint on the site of PG cell of BSNL or DoT, the links are given in the above post, just click any one of them.

  38. Respected sir,
    Iam a land line telephone holder No 033 25381516
    which is out of order for last one month we make
    several complain for it but get no result please help
    us.

  39. MY BSNL LANDLINE NUMBER 04842612049 IS NOT WORKING ONE MONTH MORE PLEASE MAKE IT AS SOON AS POSSIBLE. CONTACT NUMBER 9946585704

  40. my phone no.0343-2520653 dead from 10.05.14.this land phone connects to me with my all family & friends. I report in the concern office . no improvement is found. an early action is appriciated.

  41. Hi,
    My land-line Phone line is dead, request you to check as soon as possible,Contact no is: 080 2225 2001.
    Vasanthnagar Bangalore- 560 052.

  42. I HAVE RECEIVING SMS FROM UNWANTED CALLS AND Rs.30/ IS FREQUENTLY DEDUCTED. PLEASE DO NOT DITURB (CELL NO.9443550622).

  43. Sir, I am from NE-ll zone (nagaland) I have recharged SMS pack Rs 52 for 2 months on 10 Jul 2014 on mobile No 9402724535. Now it has been observed that Rs 1.50 is being deducted per SMS. Plz check and rectify the problem.

  44. Sir, I am from NE-ll zone (nagaland) I have recharged SMS pack Rs 52 for 2 months on 10 Jul 2014 on mobile No 9402724535. Now it has been observed that Rs 1.20 is being deducted per SMS. Plz check and rectify the problem.

  45. Respected Sir,

    i am a landline telephone No 01883-272910 out of order one month we make sevral complain for it but get no result please help us.

    • Contact nearest BSNL office and try to get mobile numbers of GMTD and CGMT and send them SMS of your grievance. It works

  46. my landline telephone is not workning more than 30 days & broadband is also not working. I had complaint in bsnl office twice & online many times & 1500 198 also. But in registring complaint on online & 1500 198 it says that the problem is solved & when i talk to SO of my area it says that the wires were broken so it will take time more than 30 days r gone but still my problem is not solved i have complaint on the link which you provided http://mis.bsnl.co.in/pgs/internetpgwebregn.asp but still from there is also not any response i get & my telephone is also not working so can tell where should i complain now. pleae reply as soon as possible because now i m thinking to complain in telecom ministry.

    • You can find link of PG Cell of Telecom Ministry in the above article, just click and lodge complaint there. Additionally, try to get mobile numbers of GMTD and CGMT of your telecom circle and send them SMS regarding your grievance.

  47. Dearmadam/sir, I have aland in Sangli-pin code 416416.I would like insta bsnl tower in my place let me know what are the procedure to apply and
    what are facilties and remneration we will get.How to regisror my name.

    my mob: 7387493773.
    Thanks/Warm Regards.

  48. Dear Sir/Madam, This is vinoth Kumar, my BSNL Pre piad mobile no is 9486999460.and i have recharged with 139 Net packs. i tried calling customer care many times unable to reach. i Bought a Samsung galaxy S4 mobile. i have registered with Samsung account but not able to enter into Google play account. it is telling as temporary problem please contact customer care. Please resolve me this issue

  49. Hi I’m using bsnl sim but form last 1 month I’m can’t used 3g network I complain so many times but u r costumer support is so poor so fursteting plz resolving my issue.

  50. Land Line no. 0832-2531646 is dead for the last 10 days. we are calling customer care,but no one responding.what is the other source to get the phone repaired.

    reply

  51. sir,
    i lost my bsnl sim card & the no. was 9424982446. i have bought the sim card from jabalpur(m.p.) but presently i resident from rewa (m.p.) and i submit the whole document (registration form, adhar card, fir of sim card) in rewa bsnl office since 20 aug. 2014 and they provide me the sim card but sim is not working .
    sim card no.8915830703215849722. i want to this sim working with my old no. 9424982446.

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  53. Hello
    I have a problem with my no 8901451685 , last 4-5 day I m not able to make any call from my no.6 September 2014 I was recharge my no from paytym app , but after that but after that my no have only incoming facility .

    • my bsnl mumber is 8902636590.At 10 th octobor 2014 at 7.55 pm an amount rs1.20 have been deducted my account without any confoation.On that day made no call no sms and any others.So I request to bsnl to refund balence soon.

  54. Hello sir…
    I am from banglore…..and by mistake I have taken bsnl sim……..the horror one…..u cant even open the simple page on google…………he he….what the hell use of bsnl 3g sim and datas……..I know u r not facing this probkem….as u urself never use bsnl sim….he he…..my many friends have changed their bsnl sim……..the worst internet service I have seen so far……..my problem is that i cant change it suddenly as par my contacts concern…..
    I just want to an information…as I know you ll not do anything regarding this………..why u have started 3g bsnl internet plan……….????? …atleast give us 1G speed for gods sake…..otherwise start 100G plan so that we can atleast have 3G speed…
    Thank you.

    • dear sir …. bsnl s very pooor service in mangalore , no distributer . no dsc on market , distributer s saying that he didi not intrest in distribution …and mr sooryanarayan (who s the main head of bsnl 9449037599)s not responding for any calls and complaints …

  55. my bsnl mumber is 8902636590.At 10 th octobor 2014 at 7.55 pm an amount rs1.20 have been deducted my account without any confoation.On that day made no call no sms and any others.So I request to bsnl to refund balence soon.

  56. my bsnl number 04812374341 is not working. internet connection is not available. cable lines not connected properly in the premises of krupanagar residentials.

    • I had surrendered my land line telephone no 0141- 2359937 at jaipur in june 2014. but till today I have not received my security money of rs 3000/,please look into the matter and do the needful.

  57. Phone number 0891-2733060, due to cyclone in vizag on october 10 complete wire connection are destroyed , power line are given within a week but coming to BSNL still they have not resolved been almost a month now and following up daily says working on but still pending .please look into the issue .

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  61. Dear Madam ,

    My Landline Number 020-26833295. Residing at Lullanagar .Parsee Colony. Landline is DEAD. DUES ARE CLEARED . SERVICE IS NOT GOOD.

    THANKS & REGARDS,

    BAHADUR. ( 9503118130 )

  62. dear sir, i have bought new bsnl sim its not registered please help me.its got activation but not going calls and i unable to receive calls..

  63. Hello!

    Last month I have submitted the application into my local BSNL Office (Kuthalam, Nagapatinam Dist – 609801) for new BSNL broadband connection my personal usage. The time of submission the office staffs promised with in couple of days the person will come for verification and will get the connection soon. But no one not came into my house and after 15 days I went to BSNL office for application status the officer said my home is out of area and sited 400 M from the road. But my home is very near to the Government offices and one water resource office very with 200 M from my home and ONGC with in 500 M only. Also the local government Municipal office with in 400 M only. In this kind of home locations the BSNL officers says out of area.

    This is the way the BSNL employees are working and not ready to give the services to people. But every financial reports Government says running with low revenue.

    Now who is going to take responsible this???

  64. Pingback: BSNL online complaint

  65. SIR,
    MY name is vijayakumar.v from Abudhabi,since one week my phone and DSLis not working.We register the complaint,Technician came ,one day it is working with some abnormal sound,not clear.Sir pls take an action,my kids need dsl for their projects,and my mother is aged,i want to contact my mother by phone.pls take an action.
    Thanks vijayakumar.v

  66. Hi I requested to port my number from UNINOR to BSNL . I have submitted document , MNP code and verification form in BSNL office . they didn’t give me SIM , whenever I call them they reply that they don’t have duplicate SIM . When it available we’ll inform you .
    After one week still they don’t have Sim .
    What would I do . :(

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  68. Dear Sir / Madam,

    I am having one land line as well broadband connection of BSNL with the name of Amira Pure Foods Pvt Ltd and number of the same is 0141 -2771764 . We are facing problem from day first that connection is frequently disconnecting and land line phone is not working at all since starting . We have lodged complaint against the same but no one bother for solve the problem. I spoke to higher authority but they are also not responding properly .

    I am very much fed up with this practice and now I want to disconnect the same ASAP. Request you to please refund my all payment as the connection was not proper from day first . below is the detail of payment done by me

    1. Security Deposit – 500.00
    2. Advance for broadband – 1425.00
    3. One month Bill – 1930.00

    Total charges = 3855.00

    Thanks and regards
    Roop singh chouhan
    Amira Pure Foods Pvt Ltd
    G1 – 214 , Sitapura Industrial Area,
    Tonk Road, Jaipur
    Pin – 302022
    Mobile no:- 9351421366
    Phone no :- 0141 2771764 (NOT WORKING AT ALL)

  69. 0120-2700602 & 0120- 2704459 Spacechem Enterprises C-120 B.S.ROAD, Industrial Area Ghaziabad(U.P, Sir it si informad that our both telephones are not working properly. We had lodged complaint on phone No. 198 but there is no find solution. You are requested to please look into the matter at the earliest.

  70. Hello Sir

    DO NOT WORK LAST 6 YEARS BSNL MOBILE TOWER IN TALWADA VILLAGE, I HAVE MANY COMPLAIN. BUT NOT ANY WORK. SO FULL MOBILE TOWER INSTAL.
    VERY VERY PROBLEM IN THIS VILLAGE.

    VILLAGE:- TALWADA
    TALUKA:- VIKRAMGAD
    DIST:- PALGHAR
    MAHARASHTRA
    401607

  71. Dear sir,
    I am a BSNL Landline customer for more than 3 decades.But just over three months ago my Landline number 0478-2877689 became dead.It has been working erratically for the past many months before it finally died more than three months ago.It has a broad band connection too.Inspite of my complaints and personal visits to the Aroor Bsnl office nothing has been done.But they were so prompt in sending me bills for ungiven services that i paid cursing.I am requesting you to kindly reconnect the line with the broad band and adjust the amount i paid for the future bills.
    Jayachandran
    Thoppil House,Eramallor PO
    Cherthala Taluk,Alpy Dt
    Kerala
    phone-0478-2877689
    9349422760

  72. Firstly, here are my connection information.

    Phone Number:- 01733-230499
    Customer Id:- 1021281799

    I need to tell you that around two years back, I had registered a complaint for “Malfunctioning of broadband” .

    For this, I tried to talk to customer care executive to register my complaint but phone kept on ringing and then disconnected. I tried so a many times but got the same. At last, I registered a complaint through IVRS. After one week, internet started to work fine.

    Again after one year, there again started frequent disconnection of internet. So I again tried to register a new complaint on call, there was an IVRS message telling that your complaint had already been registered and work in progress. So i waited for sometime. After two weeks, I tried again but there was same message. Then I visited a nearby exchange office(Pinjore). They told me that the line was fine and there could be a fault in modem even without inspecting it. Next day, i took my modem to exchange and they kept it there till evening. It was working fine. They told me that they would visit me next day to resolve the issue. Many days passed but they kept on saying the same thing about visit “Aaaj Kar denge or kal kar denge”.

    I had already taken so many leaves from my office so that i could have them at my home but no one visited. One day they came to my place and interchanged the line with the one that was working fine and told me there would not be any issue now onward.I said to them that it was not a permanent solution for the problem as the other line could have the same problem. But they didn’t reply and moved on. It was around two weeks that internet worked fine and the same issue started again and I came to know that this time they had interchanged the line again to make broadband to work for the other customer.

    It made me really annoyed. It wasn’t possible for me to be at home to get that issue resolved by them. Then I decided to register an Online Complaint at “http://selfcare.ndc.bsnl.co.in”. I registered there and waited for the confirmation or revert email. But I didn’t get any email in response. Every time i visited the website and clicked on the link to get the password as it should be sent on email but there was no such email.I even couldn’t reset the password as the message displayed “Your id is not verified. It is under process once it will confirmed then you can change your password.”. So i was left with no other option rather than waiting for the revert email.

    Last I visited the exchange office again on 13/1/2015. They told me that there was fault for wire and they would need wire of 400 meter in length and asked me to talk S.D.O Virender (9416044744) for wire. I made him phone calls so many times as he was not present in the office.Even there was no response for the phone calls. Around at 4 o’clock in the evening, he received the call and assured me to get that done within two days.Its been four days now and nothing had been done and no response for the phone calls by S.D.O.

    Two days back, it was by luck that I could talk to customer care executive and she informed me that the complaint that was registered two years back was still not closed and she couldn’t lodge a new complaint unless the previous one was closed. So she guided me talk on 0171-2640640, 0171-2602700. Also she confirmed my id for “http://selfcare.ndc.bsnl.co.in”.

    I called on 0171-2602700 and narrated the lady (PG Appellate Authority) the whole issue and she assured me to look into the matter.

    Yesterday, I received the call from 0171-2631543 and the man asked me that if the internet had started to work but i replied him that still its not working as it actually wasn’t working. After few hours, i received an email with content
    “AS PER SDE KKA, TEL NO. 230499 IS DISCONNECTED DUE TO NON PAYMENT.” from SDE OPN Ambala

    So as per received email the bill is not cleared which is not true and reverted back on the email with last bill payment e-receipt. I have also attached here bill payment e-receipt.

    Now i am really very fed up of all this and need a solution for my problem.

    Looking forward to hear from you!!!

  73. BSNL WIMAX
    HAVE BSNL WIMAX CONNECTION . MY WIMAX PLAN IS HOWI-750, THIS PLAN SPEED IS 512 KBPS TO 2 MBPS BUT PRESENT SPEED IS BELOW 12KBPS,In the night speed is more worse. I complain about it several times but no one is listening My ACCOUNT NO. IS 180462245..USER ID- EB10027563@bsnl.in PLEASE SOLVE THE PROBLEM. MY MOBILE NUMBER IS 9807083157 PANKAJ KUMAR FROM VARANASI (U.P)

  74. Sir,

    I have problem with internet connectivity and several time I had complaint through the Exchange and portal every time they will come fingering here and there and they will say it will be ok and they will take some money and its happening last 2 years can please tell me where I have to complaint.

  75. Respected sir,
    I am a land line telephone holder No 04832769609
    which is out of order for last one month we make
    several complain for it but get no result please help
    us.CONTACT NUMBER 9895457448

  76. sir me apne plot me tower lagwana chahta hu kyki hamare yaha network ki bhut hi problem hoti hai internet chalna to dur ki baat phone per sahi se baat bhi nhi ho pati hai baat karne ke liye idher udher ghumna padta hai network ke liye isliye mai apne plot me tower lagwana chahta hu taki logo ko is samasya se chutkara mile mera contect no -07398107145

  77. Dear Appellate Authority
    I have a BSNL broadband connection at my home, for the past many months I have been facing problem in the modem as such wifi not working, websites not opening, internet access error, etc etc. The modem is on monthly rental and I had made complaint several times via customer care service and engineer has visited my place, BSNL has sent the same engineer again and again & he is saying that you need to change the modem, since my modem is on rent so I told him to replace it but he told me to purchase another company’s modem. I don’t understand what to do, if I didn’t want to purchase any modem then why he is forcing me and not repairing the existing one, if he want he can replace it with another BSNL modem, but he is not doing so and making unnecessary excuses.
    Please provide a satisfactory solution for the same.

  78. Respected sir,
    I am a land line telephone holder No 01972-263599
    which is out of order for last one month we make
    several complain for it but get no result please help
    us.CONTACT NUMBER 9418468599
    reply

  79. Dear Sir/Mam,

    mai apke vadgaon nimbalkar exchange ka custmer hu aur mera
    number hai 02112-272566
    sir mai apke broadband service ka custmer hoo aur mera plan Rs.1275
    hai,lekin mujhe usme jo speed milata hai wo mere kisi kam ka nahi
    hai,mere speed ke bare me maine mere exchange aur sub division me bar
    bar cumpleint kiya hai lekin mujhe koi bhi service nahi mil payee hai.
    internet mere bussiness ke liye behat jaroori hai,

    maine aur malegoan k pathan sir(02112-254220) ne check kiya

    Mera Plan 4mbps Ka hai Aur Vadgoan Ka disslam 2mbps ka hai

    mera LATANCY 300MS CHAHIYE WO 1600-2000 mil raha hai

    CUSTAMER END pe bhi aur MDF ROOM ME Bhi Same hai

    mera DISSLAM NO-3360 Vadgoan Nimbalkar hai

    PORT NO -181/3360

    NIB SE – TTA MUBIN MULLA AUR
    GTO ALBERT
    (020-26351414)

    In Sab Ne Check Kiya But Koi Fayda Nahi
    result muje nahi mil raha, Unhone bola
    Midea me problem hai OFC Change Karni Padegi
    Is Problem Ko Mai 2 Month Se Face Kar Raha Hu
    Koi Meri Compliant Pe Dhyan Nahi Deta Please Help Me
    Mera Net Ka Bill Har Month Aa Raha Hai Par Muje Koi
    Benifit Nahi Mil Raha

    My contact -9860113868 / 9623109109

    • From your nearest BSNL office, you may get telephone number of GMTD, call him and tell your grievance clearly.