Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
Poor Service my prepaid sim is not activated in 17 days and staff is not good in meerut shastri nagar.
Contact nearby BSNL office to know Mobile network status in your village
Sir my landline phone number was not working past 15 days I complained but no response kindly check and confirm and do the needful as soon as possible and the amount of this bill deducted for not working so pls do the needful my phone number is 044.25904992 .sir I request you to do the needful as soon as possible Thanking you
there is no internet signal at office at well as at home….as soon. Every 15 days I have to complaint for the signal. All brahimins in BSNL is preading the open barbaric brahminical terroris sincer 2014..At home sometimes I get the very low signal. As soon as the presstitute and pimp media started circulating election results on the basis of evm scam the already low signal become negligible or lost most of the time ….what the head of bsnl MR. Sharma is spreading the barbaric brahmin terrorism from the head office of RSS or what? or all the towers are transferred to the terrorist ambani as a part and parcel of brahmin corruption of bsnl head sharma and the ambanis who is helping the brahmin terrorist party BJP in undertaking the evm scams and winning the elections….dont think that brahminical barbaric terrorism we will bear it silently and bear the corruption of the brahmin baniya clubhouse juidiciary and the election commissioner….
as a part and parcel of braaahmmmmin baaaarbaaric terrrorismmm by the head of bsnl sharma aallll the siggnnnaaals aaarre down to make and form the evvvvvvmmmmmm scaaaam illllegggal govvvt so does the brahmmmmmin sharma and all brahmmmmmmin barbaaaaric staaaf of bsnl is working from the rsssssss head ooffiiiice naggggpur is all the towwwwers of the bsnl is being transferrred on aaaacccount of the free corrruptttttion by the braaaaahmin shaaarma and the gennnnocidalll narendrrrrra modi as the terrorrrrrisst funnnddaaar aaaambaaani is succcesssfulll in terrrror fundinggggg to the brraaaahmiiiin terrrorissst paaaaarty bbbbbbbjjjjjjjjppppppp