Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
I brought BSNL sim before 24hrs..with proofs..It activated but I can’t able to talk to other or customer care.it .Just showing signal but not working…Not going call net SMS..pls help me .my number is 9491237837
Sir I had convert postpaid sim from prepaid which no. Is 9470848590 on dtd 21/10/2017.but sim is not working now when I asked chapra exchange then his reply was sim has been activated switch off the mobile and on after some time sim will be work.but now sim is not working and I am in Jammu .pse suggest me .
Dear Sir/Mam
most respectfully i beg to say that i am bijendra kumar
i have recharged yesterday at {9430241307} number around 2:00 p:m of 444
pack which is 4gb 4g data for 90 days validity…
when i recharged this pack via freecharge i didn’t got my net pack
only i got main balance …
do you think ???? how is thst possible??? i am continued customer of
you sir and i also know that the BSNL servise is performing well now a
days …..i called to customer care more times but there is no any
positive results to me
i am totally frusted sir…
plz do my recharge of 444 i have the amount given by you
in my sim you can deduct my amount from that i never mind but plz as
soon as possible plz recharge my actual pack 444 …….i am waiting
for my positve responces from your side
AND ONE THING MORE I GOT THE BALANCE 373.2712….WHICH IS VALID UP TO 08/11/2017 WHAT THE HELL IS given to me by your side i can’t think so….
do something either you recharged my pack or EXTEND MY AMOUNT OF VALIDITY……
really disgusting…..
plz any one help me
thanks and regards
bijendra kumar
mob-9430241307
Dear Sir,
Apllied for disconnection of Broad band services on land line no. 0191-2501122
on 25/10/2017. as the connectivity was usually poor with poor spped. Hope the same has been disconnected and I should not get any bill chargeable from 01/11/2017 for negligence of the department, which may please be noted.
With best regards.
T K SARAF
Mobile No: 9419192750.
H.No:65-A, Sector-B, Tirath Nagar, Talab Tiloo, Bohri, Jammu-180002
Sir I want to complain against BSNL property damage. But how I can register my complain
?