Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
Request of change of the registered email for the broadband connection for the below mentioned BSNL No.
1. 08025346646
2. 08025449406
3. 08025724317
4. 02026682275
5. 02026982804
I Smt.Kabita Mahapatra, Qr No.G-55/B, Accounts colony,Jatani, Odisha, Dist-Khurda need tell you that my Land Phone 0674-2490034 create disturbance whole day and in evening we are unable to talk with others due to this noise disturbance. I have complained in Bsnl Exchange office Jatani SDO-9437001877, G.M. office Bhubaneswar 0674-2540000, CGM office Bhubaneswar 0674-2533995. So many times and they told us there is cable problem. It is about to 10 months I am complaining continusoly no positive response.
So kindly take necessary steps as soon as possible and obliged.
I have TWo BSNL prepaid mobile no.- +919475344922, and +919475719976,of West Bengal circle. I live at Vill & Po.- Jotesriram, P.S.- Jamalpur, Dist.- Burdwan.In my area your signal quality is very LOW. Maximum time we are unable to make call from those mobile number. Internet signal is also very poor and bad. My request is, please disolve the bad signal problem of mobile service at my area as early as possible. If require please visit my above said locktion.
Sir,
I have applying last few years for a new BSNL Landline connection with Broadband. Finally i have applied 2017 also but till date connection not received.
So kindly take necessary steps as soon as possible and obliged.
Dear sir
Its been 10 days our phone number 0141-2771151 and 0141-2771156 was not working but since 6 dayz our PHONE is not working completely its very sad to know ur bad service .. fix it by tommorrow other wise i will disconnect it very dissapointing performance give bu your company…
DEEPAKVIJAY 9414860628