Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
We stay in bhadrappa layout bangalore . We had requested for shifting of the telephone. The staff wont respond properly . Really fed up with BSNL staff service. I had booked a complaint one week back . Till now no response from them.
Please try to solve the issue as early as possible . Thank you
If you wish for to get a great deal from this article then you have to apply
these techniques to your won webpage.
i have bsnl broadband connection. i stay in Kerala i got the bsnl plan monthly charges rs 720.
In the month of december they charged onetime of rs 400 to me and again charged rs 600 for the month of february. bill no. is 564279830 dated 06/03/2017.it is requested that kindly send the details of this one time charges.
After receiving details of this complaint i will pay my bill.
thanking you
bsnl officers,
i am using bsnl sim since 7 years to day to check my balance i have called to *123# i did not get my balance details so i have called to bsnl customer care i was not getting her voice properly but she can hear my voice correctly so i was speaking hello hello she was shoutting at me that why u r saying hello hello every time i responded that i am not getting u r voice so i was saying hello hello and she i not responding properly she was talking maner less she is shoutting at me as if i have called to that girl unnessaserly and distrubing her is it time pass to me that i dont have time and simply i have called to customer care and she did not properly responded i can we use this network if this type of customer service
bsnl servicer,
i have recharged my number 2days back i did not get balance to know my balance i have called to bsnl customer care they were speaking manner lessly customer care service is worst every time they says server down