Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
Respected Sir,
My BSNL landline no. is 044-22602621 and this number is not functioning and Broadband not working since two days Internet connection is very poor in that area. Please take necessary steps.
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sir
23719340 chennai K K Nagar exchange
VDSL modem supplied by BSNL AND connected in Junw 2016
for the past two months this wifi modem is undependable. even i am unable to do one transaction in net banking as anytime the net will disconnect.
i am fed up complaining.
they change port at exchange still service is not dependable. i am paying huge bill every month.
please take back your wifi VDSL modem and i can seek some other service provider
regards
venkatraman.r.
sir
vijay ram tel no 080-25663151 address c-67 east first lane ,doorvani nagar bengaluru having 1091 bb plan but from long time almost one month only 50 kbps speed is coming which is compleatly useless to me. complaint has done many times .i have been chaged the full amount.so you are pl reqested to solve the problem as soon as possible ,
thanking you.
Sir, Our school telephone is every time dead we complain a lot of time but the servise is not good. The officer of your dept.is not soon & not intersted in solve our problem . The Ministery of Telephone of Govt.of India see my complaint and solve immediatly. My expercence with this dept.is very bed.All of emplys of this dept is leasy.