Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
rajesh gendre says:
bsnl broadband nat he lekin 29/8/2016 se mera net nhi chal rah he phona7882286763 shi chal rah he lekin net nhi chalrah he howsinghbord bhilai chhattisgarh exchange me bola bola kar ho gay he par koe nhi suna rah he 1000 Rs bill to har mah aa jat he par time par nhi diy to lin kat diy jata he ham har mah bill time par de dete he to net kaina thik karega sir ji plz reply kare thanks®ards (rajesh gendre)khedamara (jamul) bhilai chhattsgarh 490024 mera nambar he 8602635462
rajeshgendre says:
Your comment is awaiting moderation.
August 30, 2016 at 7:25 am
rajesh gendre says:
bsnl broadband nat he lekin 29/8/2016 se mera net nhi chal rah he phona7882286763 shi chal rah he lekin net nhi chalrah he howsinghbord bhilai chhattisgarh exchange me bola bola kar ho gay he par koe nhi suna rah he 1000 Rs bill to har mah aa jat he par time par nhi diy to lin kat diy jata he ham har mah bill time par de dete he to net kaina thik karega sir ji plz reply kare thanks®ards (rajesh gendre)khedamara (jamul) bhilai chhattsgarh 490024 mera nambar he 8602635462
Dear Team,
This is inform that for not attending the request for activation of phn no 06434236227 and 06434236228. Icici bank is corporate client of bsnl. We know the value of services.
We have complained regarding telephone line which is not attending for activation as we know that bank is depending on bsnl line for different purposes like bank alarm and many more. We have requested for activation of our two phn line no 06434236227 and 236228 on dated 26-08-2016 but nobody take care for activation or handle the request when I called SDO Dumka jharkahnd . He replied line man is on leave and we are not able to do any thing as line man is on leave. kindly resolve the issues asap as we have only bsnl connection in our branch.
For Reference complain no
JKH/CO/2016/2775
Regards,
Praveen kumar
Respected Sir, My BSNL landline no. is 040-27223189 and this number is not functioning since two days. Will the authorities try to rectify it. I feel that there are many unresolved complaints pending for reply as well as 5rectification in this site… Will I be getting the same fate? Expecting the necessary action to be initiated by the concerned officials, Thanking you and expecting a line in reply, which I will be valuing very much, Stephen. C. Koshy.040-27223189.
dear sir
mera b.s.n.l no 09426868585 pichle ek sall se paresan hu last six month tak coll drop ka problem tha 1 ya 2 minat baat hote hi phone discanacte ho jata tha.ab last 3 month se coll network ka problem hai samne wale ki aawaj tut tut kar aathi hai 1503 par 10 bar complain kare par bhi koi response nahi hai. so please is complain ke bad me b.s.n.l par mera vishwas banay rakhege.
regards
deepesh rathore
gujrat