Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
Dear BSNL Service,
Most humbly and respect fully. I telling that My mobile no. 9430538144 my mobile not covrege in my home and internet speed is very slow Your costomer care are not solving my problme and I have tried for your BSNL Services. I hope B S N L Company taking action.
Today I am waiting one hour on room no 7 at bsnl main office rourkela for mnp but no body come in room from 10.30 to 11. 30
Dear Sir
We have lodged a broad band connection no- 06122640951 has not been working since 3 months due to bridge construction in Chowk Shikarpur nala par, Patna City-800009 (Patna – Bihar). We have file complain on 25th February 2016In spite of many requests personally in the office, nothing has been done. This is the very poor state of affairs with bsnl officers.It is really shocking for us that since 25th february 2016 neither the telephone nor broadband has worked till date and we have received a bill for every month. We could not understand when bsnl has not given service how the bill has been raised to look into the matter and do the needful action.
Regards:
Pushplata Shrivastva
Jangli Prasad Lane Patna-800009
Phone no- 06122640951
A/c No- 8007039201
Sir mera bsnl sim block ho chuka h plz Sr apse requst h ki sim mra strat ki jay, sim no 7987479584
Sir
I have given request to shift the phone from Bull Temple Road, Bangalore to Jayanagar 4th T block, Bangalore. My Old Tel No. 26610524 and alloted new phone No. 26658835. Your department people are saying the no feasibility reason. Shift request given on 5th May 2015. In my apartment 2 phone are working. They are not taking action on this request.