Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
Dear BSNL,
Just one month before I recharged full talk time of 150 rupees and just 4 days earlier I recharged 3G data plan for 20 days at 155 rupees. My balance of talk time of 79 rupees was on 0. 019 rupees suddenly. I did not make any calls. If I call at customer care numbers 1503; 18001800-180-1503 line is always busy and no one answers.Your services are so poor. At what basis did you deduct my Talk time balance. Please refund my balance or cancel my SIM. I am repenting after using BSNL sim.
Yours saurabh Sharma,
9410690117
My Balance of 79 rupees has been deducted on what basis. Please let me know immediately.
saurabh sharma;
9410690117
Dear sir,
Our Land Line No.033-22594136
69, Pathuria ghat Street, Kolkata-700006 ( Near Bianai Bhawan )
The above Landline is lying dead since yesterday,
and it is hampering our work to continue, we are suffering for the same.
you are requested to look into the matter as early.
My Mobile contact No. 9830231360
Thanks & Regards
Ajay Gupta
Hi I’m ashutosh resident of muzaffarpur. I am using BSNL 3g service , but here service is too poor , even i can’t open a simple google page. please do something
I have complained 7 times from 10th April
8437063711