Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
my landline number is 228070(07165)(Tel :Sausar,Post : lodhikada, dist-Chhindwara State :Madaya pradesh ).Internet connection attached to this is not working since 10 days and running very slow. please note that in 28 dec,2015 i have contract the no-9425391616 and 08989919599 ( May be 15 times) No response from BSNL sausar team.Very poor service. Than i register the complain today which no is 1028791232..Any executive is there to help……?
My cell no is 9425819735 and 9424734608.
Regards
Sheikh Md. ikbal
m/s Raymond Ltd
Hello sir this is venkatesh . i have given you a letter to stop the broandband connection and setteled the bill of november and asked to only land line but am still receiving broadband bills.i would like to request to say cancel of broad band and contunue only the land line connection and i have attached the copy of cancellation letter & bill of november month.
My mobile set Nokia 720 bearing bsnl sim with no. 8004931107 is lost in transit today at 6.00 pm. Please, block the sim so that mis use of sim may be avoided.
WiFi range is not coming in rooms
I Want to inform you that, my landline number is 0671-2509188 with the internet plan BBG COMBO ULD-3500 .The internet connection is not working since 7 days .No response from BSNL Office. EVEN I REQUESTED SO MANY TIME TO THE HIGHER OFFICERS in cuttack.
We are uploading all cases / order & judgment of Orissa high court through online on daily basis. So please take it seriously regarding this problem .I HOPE U WILL TAKE SOME STRICKE ACTION RAGARDING MY PROBLEM.