Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
my LandLine broadband connection of telephone no 0141-2475029 is out of service since last 1 week every day i files complain without solving the complain they state that problem has been solved.
Every day morning I files complain every day evening got an sms from bsnl that problem has been solved.
Dear sir
I am Kamal Makhija (contact no.9415135316) I would like to inform you that I had installed BSNL wimax Brodband at my brick field Ruma Kanpur but I didn’t use it because its not working from day one and I was Socked when I called Mr.Pradeep Tiware employee of BSNL contact no. 9451691675 for complaint purpose for the same he replied that he is not responsible for this then tell me or suggest me where and whom i have to contact to resolve this issue, waiting for your reply….
Sir, I have a bsnl mobile no.9435293042 which was issued on special offer to Rate catter today Assam Varak valley Shamoyik proshngo page no.9.
News papers hade line Call rate 80 % off
26 recharge per 3 second Local and std 1 paisha and other per 3 second 2 paisha.. But me recharge 26 know my call charge 1second 2 paisha…
What this ??
Me waiting reply my mail I’d.
Sir…i am from kota . I am using BSNL 3g service , but here service is too poor , even i can’t open a simple google page …. please do something
Pl lodge the complaint on PG Portal of BSNL and DoT, the links are given in the above article.
I krishna Prakash Gupta of 21, Pathuria Ghat Street, Kolkata-6.
My Land line no.033-22599174 , I have got a telephone bill for Rs.237/-
due dated 28.12.15.
Reference to the above I like to inform you that, I already paid the bill amount by ICICI Credit Card ( T.D.- FCDR2612155772904 Dt.26.12.15
You are requested to lookout the matter for the same.
Thanking you !
Yours faithfully
Krishna Prakash Gupta