Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
My calls were barred and inspire of paying bills on 5/10/15 and calling customer care on 1503 it has not been restored. Whenever I talk to customer care they will confirm that it will be restored within 4 hours but over 48 hours passed. What shall I do
My Land line number is 22594136, my Instrument not properly work
since last 1 month, you are requested please replace the instrument as early as possible.
Thanks & Regrads
For Gupta Freight Carriers
@Ajay, it would be better if you lodge complaint at the link provided in the above post.
Dear sir,
My Phone No.033-22594136 is dead and we are in too much trouble
due to the reason, please look into the matter immediately.
kindly do the needful.
Thanks & Regards
For Gupta Freight Carriers
Dear sir,
My phone no. is 033-22594136, which is lying dead since last 5 days,
We have lodge a complain online, our docket no. is 13317049732 dt.27.10.15. we are tremendously suffering for the same.
no BSNL person contact with us nor come to see the problem from your end till date. we are very puzzle for such poor service.
You are requested to solve the matter immediately and start our line
as early.
Thanks & Regards
For Ajay Carriers Ltd.
69, Pathuria Ghat Street
Kolkata-700006
( Ajay Gupta )
@Ajay, It would be better if you contact the Area General Manager in person.
Dear I am musthafa
My broadband connection and lanphone is not working in last 2weeks and meney time we complaint in makkaraparampa (malappuram disdiric. kerala state)bsnl service department they only replaying by computer message no other respond thy no have responsibility to repair? And I want pay the bill correct time there is no excuse for me bsnl if not possible to repair as soon as possible please tell me how can I cancel the connection and I want search other good service my lanphone number 04933240692 unniankutty n