Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
Dear All,
I heard from one my friend that BSNL services are getting better now, so I purchased a new Sim on 25th with the commitment from Shop owner that it will be activated max. 48 hrs today is 7th day day but still number was not activated..
Please help me to get my problem resolved ASAP..and I am hoping my voice will not be ignored Thanks!
Regards,
Sunil kumar
Mob-7897555533
BSNL no-9473515246
Sir, my land line is not working, its on dead mode from last 25 days.
I complained but still i didnot get any response from them…
Name: gaurav gupta
Add: 43 MG Road sonkatch
distt Dewas (M.P.)
Mobile no. 9907120711
Am using BSNL Internet connection.. I would say that it is one of the worst networks.. The services are very poor and connectivity is lost often.. Though it is faster to browse, there’s no proper connectivity signal.. Pls do somethng..
sir, I have made port my mob no. 9756084097 from idea to bsnl. sir my complaint is, that idea has blocked my no. but till now bsnl has not started my no, pls look into the matter
MY LAND PHONE IS DEAD NOW.I COMPLAINED NEAR BY EXCHANGE.BUT,TECHNICIANS WILL SAY TO ME THAT AS A LAME EXCUSE. SO I HAVE NO OTHER GO. WE WERE PAYING THE UNNECESSARY BILL FOR BSNL. SO IN THIS SITUATION I REQUEST YOU TO TAKE AN IMMEDIATE ACTION.WERE WERE SUFFERING FROM THIS PROBLEM.