Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
I am having Broadband unlimited plan 2Mbps speed upto 8Gb and afterwards 512Kbps ,, but never it works in that speed but to my astonishment ,a message comes as ” DNS probe completed no internet” and I have to book a complaint and restore every time ,, How an unlimited scheme can end I don’t know! let the plan work as per the specified speed
I have a bsnl telephone no.2741988. Whenever it is dialed, the message is “ALL LINES IN THIS ROUTE ARE BUSY.
PLEASE DIAL AFTER SOME TIME”
WILL THE AUTHORITIES CONCERNED LOOK INTO THIS URGENTLY?
Dear sir i m from bokaro .. with broadband consumer no iz 06542236460. .. i m using it since 3_4 years … but approx 2-3months before it is useless no internet access … i complain many timesbut always without any solution it automatically closed … so i m very tensioned …..
What can i do .. plz give any solutions … otherwise i cut my connection….
i am dinoop
bsnl ineter net is verry slow very slow poor… bad connection
B BHAGWAB
S SE
N NAHY
L LAG SAKTA HA
Dear sir,
We have done online complaint so many times but nobody has come to visit in our office till date, at present our Phone is dead but you send the bill in every month. we are really very fade up after all.
We are suffering tremendously in this regard,
Hence you are requested to send your representative in our office immediately otherwise we can’t make any payment for the current bill.
Thanks & Regards