Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
sir i have done recharge rs 178 in my bsnl no but recharge unsucessful plz help my money debited my sbi account i have done recharge thrugh just recharge it .com my no is 9479417761
Please sir landline no 0154- 2847066 in SRIGANGANAGAR (RAJASTHAN)
These number reset please beacuse phone is lock and am any time come to bsnl exchange office and not reset your officer
My landline not workig for a week. O8819246761. Paul Sushanth Jaladi
It would be better if you contact GMTD and then lodge the complaint on PG portal as links are given above in the post.
Very bad service by BSNL. All the officers and employees ignoring their work and frwarding some other numbers to contact. We people keep on trying because of some hope in getting the good service. But still nothing happens good.
My landline and broadband was not working. I raised complaint and for nearly 3 months it didn’t work. Some employees directly said, sorry we are not able to repair the things.
Then we told please disconnect the broadband give the landline only. They agreed.
But then after few days automatically our landline number changed.
Then after 3 – 4 days the new landline also became dead.
If we are calling BSNL, some people are giving other people numbers, but no one is neither helping or resolving these issues.
Totally fed with the pathetic service by BSNL.
Without using i have done all kind of payments. Things are not resolved, but still every month at right time bill is generating.
Just don’t understand how to get out of this.
Please suggest.
My landline actual- 08025639771
Number changed automatically to- 08025639353
You must contact GMTD, BSNL of your area directly as well as lodge complaint by clicking the links given in the above post.
Hello Sir.
Good Evening .
This is our land line number 08276 286761 (Somavarapete, kodagu, Karnataka)
more than 6 months is not working our landline
We Have already complaint with General Manager in madikeri but not response
we are already pay the monthly landline bill also
I rely angry your service is not a good
I am rely bad impress with your service
I humble Request plz repair our landline, i am very trouble.
We are waiting for your valuable response.
Better you contact CGMT and simultaneously lodge the complaint by clicking the link given in above post.