Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
Sir I am from tamil nadu,bsnl 3g service is very worst,I usualy working banking services with bsnl 3g service.but 3g service disconected every 30 seconds
Dear Sir
I would like to bring every one’s attention towards the helplessness expressed by the person of contact on the WIMAX help lines. Also I find it unfortunate to mention here that some times the tone of the person of contact over the help line is usually annoyed and rude one. A particular Mr Sushil Kumar is usually my point of contact on the help line and he on numerous occassions has expressed helplessness . Two days ago he refused to file the complaint on the account of server malfunction. Ever since then the help line number is out of service.
Here I also would like to mention that my numerous complaints on the Help line has gone waste and to no avail for no response was made as such problem of intermittent wimax connection , connection drop , extremely low speed is persistent , I am using Wimax facility since past 8-9 months but with deep regret I have to conclude that BSNL Wimax has not been satisfactory and the order of service is extremely depressing. The helpline person advice to contact the area-exchange while the exchange members advice to make complaint over help line number . This is almost evil and inhumane in nature to the customers. :p
Please advice
A BSNL customer on verge of depression
Gurpreet
dear sir there is main problen in our whole villages which are nearst to samana ( patiala ) my village is chupki po kakrala . dear we have face this problen from last 3 week . nobody try to solve our problem . the main problem is in our brodband speed . it remains like zero … in downloading an also in surfing . my no ll is 01764258271 . my contact is 9465440703 .7837031235
nd sir the workers of bsnl says the ac is not work properl;y so thats why the machines get heated . sir it is stupid excuse fore a user . i dnt like service of bsnl ll in our area .. thanks sir
Hi i’m minaj.my no is 9430680176. its no has both outgoing and incoming calls closed.pls restart my bsnl no.and how to start my no pls suggest me.
My contact no 9084948170.