Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
yesterday my telephone service has been cut.please check the line immeditaely
Dear Sir,
The telephone line in my ward is very ruptured due to which I am facing severe disturbances in landline and also multiple instances of telephone service being not available. Even after lodging complaint multiple times with the local grievances cell and SDE over the past several months, the services are not getting resumed satisfactorily and the complaints are being resolved only to face the same again within few days and in some cases even the next day.
I have tried multiple ways to follow up with the local BSNL administration to come up with a long lasting solution but have always been disappointed with the lack of dedication the Govt appointed officials heed to the grievances and request of a common man.
I have tried contacting Bhopal and Jabalpur head offices and have registered my complaints with them several times and every time the landline services resume only to get disconnected again within a few days.
Please address the grievance as soon as possible because more than half of the time during the past several months the landline services have been unavailable and if and when the complaints are being resolved there is severe disturbance in landline due to which it is utterly impossible to have even a short conversation with anyone.
Thank You.
Sanjay Gupta
Ward No. 28,
Sneh Nagar,
Behind Keshar Plaza Complex
Balaghat (M.P.) – 481001
9424906650
Email: akshay.agrwl.07@gmail.com
@Sanjay, It would be better if you lodge the complaint on PG portal of DoT, the link is given in above post.
Complaint against new connection
I had submitted an application for a land line connection along with internet facility on 10.042015 at Venjaramoodu Telephone Exchange. They accepted my application and said to contact the service person in Plakeezhu Exchange because they are the contact person against this connection. So I contacted him and he came to my home on 11.04.2015 for verifying the line that already held in my house and after checking the line he said that some activation in the line is needed and he will come on 13.04.2015 and will give the connection. So I cancelled my business trip to chennai on verifying his availability in13.04.2015 and he promised me that he will come on 13.04.2015. But he didn’t came on that date. I contacted him several times and he refused to come to my home for giving me the connection. Up to this date I had not get the connection. So I filed a petition on consumer court against BSNL Office, Venjaramoodu, BSNL Office , Plakeezhu and BSNL Office Kanyakulangara. Copy of my petition is as per attachment. This is for your kind information.
Your’s Faithfully,
Anilkumar
melepulithanathe veedu
koliyacode.p.o
venjaramoodu
thiruvananthapuram
kerala
pin:695607
a petition on consumer court against
1; BSNL OFFICE VENJRAMOODU
PH:04722874040,04722875555
2; BSNL OFFICE PLAKEEZHE
PH:04722582000,04722582121
3; BSNL OFFICE KANYAKULANGARA
PH 04722834444
You should lodge the complaint on the sites whose links are given in above article
ANIL KUMAR.R says:
April 28, 2015 at 4:58 pm
Complaint against new connection
I had submitted an application for a land line connection along with internet facility on 10.042015 at Venjaramoodu Telephone Exchange. They accepted my application and said to contact the service person in Plakeezhu Exchange because they are the contact person against this connection. So I contacted him and he came to my home on 11.04.2015 for verifying the line that already held in my house and after checking the line he said that some activation in the line is needed and he will come on 13.04.2015 and will give the connection. So I cancelled my business trip to chennai on verifying his availability in13.04.2015 and he promised me that he will come on 13.04.2015. But he didn’t came on that date. I contacted him several times and he refused to come to my home for giving me the connection. Up to this date I had not get the connection. So I filed a petition on consumer court against BSNL Office, Venjaramoodu, BSNL Office , Plakeezhu and BSNL Office Kanyakulangara. Copy of my petition is as per attachment. This is for your kind information.
Your’s Faithfully,
Anilkumar
melepulithanathe veedu
koliyacode.p.o
venjaramoodu
thiruvananthapuram
kerala
pin:695607
a petition on consumer court against
1; BSNL OFFICE VENJRAMOODU
PH:04722874040,04722875555
2; BSNL OFFICE PLAKEEZHE
PH:04722582000,04722582121
3; BSNL OFFICE KANYAKULANGARA
PH 04722834444
Respected sir,
Iam a land line telephone holder No 4962588485 which is out of order for last 15 days we make several complain for it but get no result please MAKE IT AS SOON AS POSSIBLE.
CONTACT NUMBER 9526660090/04962587713 .
Dear sir,I made online recharge of rs.122 on no.9431733593on 4th march and 2nd may 2015.Both the time message came that recharge is successful but non of the time my balance came.Now I want my recharge any how.transaction id for 4th march is #FCVA150304138104974 and for 2nd may it is #FCVA150502167059494.ibwant the revharge any how