Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
Respected sir,
I am a land line telephone holder No 01972-263599
which is out of order for last one month we make
several complain for it but get no result please help
us.CONTACT NUMBER 9418468599
reply
If you exhaust all channels, then contact GMTD of your SSA, try to meet him personally, it works….
Dear Sir/Mam,
mai apke vadgaon nimbalkar exchange ka custmer hu aur mera
number hai 02112-272566
sir mai apke broadband service ka custmer hoo aur mera plan Rs.1275
hai,lekin mujhe usme jo speed milata hai wo mere kisi kam ka nahi
hai,mere speed ke bare me maine mere exchange aur sub division me bar
bar cumpleint kiya hai lekin mujhe koi bhi service nahi mil payee hai.
internet mere bussiness ke liye behat jaroori hai,
maine aur malegoan k pathan sir(02112-254220) ne check kiya
Mera Plan 4mbps Ka hai Aur Vadgoan Ka disslam 2mbps ka hai
mera LATANCY 300MS CHAHIYE WO 1600-2000 mil raha hai
CUSTAMER END pe bhi aur MDF ROOM ME Bhi Same hai
mera DISSLAM NO-3360 Vadgoan Nimbalkar hai
PORT NO -181/3360
NIB SE – TTA MUBIN MULLA AUR
GTO ALBERT
(020-26351414)
In Sab Ne Check Kiya But Koi Fayda Nahi
result muje nahi mil raha, Unhone bola
Midea me problem hai OFC Change Karni Padegi
Is Problem Ko Mai 2 Month Se Face Kar Raha Hu
Koi Meri Compliant Pe Dhyan Nahi Deta Please Help Me
Mera Net Ka Bill Har Month Aa Raha Hai Par Muje Koi
Benifit Nahi Mil Raha
My contact -9860113868 / 9623109109
From your nearest BSNL office, you may get telephone number of GMTD, call him and tell your grievance clearly.
Sir.
i am omprksh gov.emply my home kajha khurd – Mau
but i live in meerut partapur-meerut neyer- Bigbhit resort(up)
sub krke dekh liya tab bhi netwark nahi aa raha hai
swich on/of karne ke bad bhi nahi hua.
mo no-9452629040
@OmPrakash, pl lodge your complaint by clicking the links given in above article.
dam waste bsnl….no proper service…you guys are utter waste dont care about people…atitute in u people…guys plz nvr use bsnl
…….. hate this to do core took d connection last week still no 1 to come nd fix d line….nd d serives guy says i wont come showing demand..government can’t even take action and provide a good service i request all plz dont dont use bsnl this is utter waste tym waste money waste
.
Waste bsnl serives …i hate this people government service are like this oly u people show us demand one of there who suppose to do der work that man says i m not gonna come i will come when i want just took new connection last month stil this ppl dont ve tym to come home nd do d service plz who all thinking to take bsnl boardband dont take….plz take action