Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
BSNL WIMAX
HAVE BSNL WIMAX CONNECTION . MY WIMAX PLAN IS HOWI-750, THIS PLAN SPEED IS 512 KBPS TO 2 MBPS BUT PRESENT SPEED IS BELOW 12KBPS,In the night speed is more worse. I complain about it several times but no one is listening My ACCOUNT NO. IS 180462245..USER ID- EB10027563@bsnl.in PLEASE SOLVE THE PROBLEM. MY MOBILE NUMBER IS 9807083157 PANKAJ KUMAR FROM VARANASI (U.P)
Sir,
I have problem with internet connectivity and several time I had complaint through the Exchange and portal every time they will come fingering here and there and they will say it will be ok and they will take some money and its happening last 2 years can please tell me where I have to complaint.
Respected sir,
I am a land line telephone holder No 04832769609
which is out of order for last one month we make
several complain for it but get no result please help
us.CONTACT NUMBER 9895457448
sir me apne plot me tower lagwana chahta hu kyki hamare yaha network ki bhut hi problem hoti hai internet chalna to dur ki baat phone per sahi se baat bhi nhi ho pati hai baat karne ke liye idher udher ghumna padta hai network ke liye isliye mai apne plot me tower lagwana chahta hu taki logo ko is samasya se chutkara mile mera contect no -07398107145
Dear Appellate Authority
I have a BSNL broadband connection at my home, for the past many months I have been facing problem in the modem as such wifi not working, websites not opening, internet access error, etc etc. The modem is on monthly rental and I had made complaint several times via customer care service and engineer has visited my place, BSNL has sent the same engineer again and again & he is saying that you need to change the modem, since my modem is on rent so I told him to replace it but he told me to purchase another company’s modem. I don’t understand what to do, if I didn’t want to purchase any modem then why he is forcing me and not repairing the existing one, if he want he can replace it with another BSNL modem, but he is not doing so and making unnecessary excuses.
Please provide a satisfactory solution for the same.