Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
How to Book Complaint on New Online Portal of BSNL
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
BSNL Complaint tracking
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
dear sir, i have bought new bsnl sim its not registered please help me.its got activation but not going calls and i unable to receive calls..
Hello!
Last month I have submitted the application into my local BSNL Office (Kuthalam, Nagapatinam Dist – 609801) for new BSNL broadband connection my personal usage. The time of submission the office staffs promised with in couple of days the person will come for verification and will get the connection soon. But no one not came into my house and after 15 days I went to BSNL office for application status the officer said my home is out of area and sited 400 M from the road. But my home is very near to the Government offices and one water resource office very with 200 M from my home and ONGC with in 500 M only. Also the local government Municipal office with in 400 M only. In this kind of home locations the BSNL officers says out of area.
This is the way the BSNL employees are working and not ready to give the services to people. But every financial reports Government says running with low revenue.
Now who is going to take responsible this???
SIR,
MY name is vijayakumar.v from Abudhabi,since one week my phone and DSLis not working.We register the complaint,Technician came ,one day it is working with some abnormal sound,not clear.Sir pls take an action,my kids need dsl for their projects,and my mother is aged,i want to contact my mother by phone.pls take an action.
Thanks vijayakumar.v
Hi I requested to port my number from UNINOR to BSNL . I have submitted document , MNP code and verification form in BSNL office . they didn’t give me SIM , whenever I call them they reply that they don’t have duplicate SIM . When it available we’ll inform you .
After one week still they don’t have Sim .
What would I do . 🙁
Dear Sir / Madam,
I am having one land line as well broadband connection of BSNL with the name of Amira Pure Foods Pvt Ltd and number of the same is 0141 -2771764 . We are facing problem from day first that connection is frequently disconnecting and land line phone is not working at all since starting . We have lodged complaint against the same but no one bother for solve the problem. I spoke to higher authority but they are also not responding properly .
I am very much fed up with this practice and now I want to disconnect the same ASAP. Request you to please refund my all payment as the connection was not proper from day first . below is the detail of payment done by me
1. Security Deposit – 500.00
2. Advance for broadband – 1425.00
3. One month Bill – 1930.00
Total charges = 3855.00
Thanks and regards
Roop singh chouhan
Amira Pure Foods Pvt Ltd
G1 – 214 , Sitapura Industrial Area,
Tonk Road, Jaipur
Pin – 302022
Mobile no:- 9351421366
Phone no :- 0141 2771764 (NOT WORKING AT ALL)
You should also lodge the complaint on PG Cell, click the link in above post and fill all the columns.