Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
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View Comments
0251 2492682 number is not working from 2 months and we make a on line complaint also but sill no reply and no one came to check the land line problems.do needful
Daer Sir,
my a/c no.-737807491 wimax home broadband speed very slow Your costomer care are not solving my problme.I hope B S N L Company taking action.
Thanks & Regards
Dharmendra Singh Patel
Mo.-9303411033
Dear sir I am using internet (skyp) through BSNL. My daughter now she is
in U.S. i am paying Rs.900 per month. But I am unable to get proper tower
I could not get 10 to 15 days proper tower I am facing lot of problem
please solve the my problem on urgent basis.
My phone 26483467. IT IS DEAD for the past 3 days. Lodged a complaint got complaint reg no. Contacted several times customet care, they do not respond get music for long timr. Waste of our time. Till todste nobody id bothered to rectify my telephone. On previous occasions one mr.mari gowds was promptly coming and attending to complaints. Of late there is deficiency of service. Our TN complaints are not attendedimmedistely threby we. Have been putinto lot of invonvrnience. This is dB for yr infn needful action.
excuse me sir-despite repeated requests the incoming facility on my mobile 9419003559 is not reactivated we have paid all bills--I am facing lot of problem.As this is the only contact number -please solve the my problem on urgent basis.
@Fiaz, please register your complaint on the site of PG cell of BSNL or DoT, the links are given in the above post, just click any one of them.
Respected sir,
Iam a land line telephone holder No 033 25381516
which is out of order for last one month we make
several complain for it but get no result please help
us.
MY BSNL LANDLINE NUMBER 04842612049 IS NOT WORKING ONE MONTH MORE PLEASE MAKE IT AS SOON AS POSSIBLE. CONTACT NUMBER 9946585704
my phone no.0343-2520653 dead from 10.05.14.this land phone connects to me with my all family & friends. I report in the concern office . no improvement is found. an early action is appriciated.
Hi,
My land-line Phone line is dead, request you to check as soon as possible,Contact no is: 080 2225 2001.
Vasanthnagar Bangalore- 560 052.
I HAVE RECEIVING SMS FROM UNWANTED CALLS AND Rs.30/ IS FREQUENTLY DEDUCTED. PLEASE DO NOT DITURB (CELL NO.9443550622).