Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
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View Comments
Sir
I received message;
Dear Subscriber, you are charged Rs. 5 .00 for service subwapcrib of renewal date 12.06.2014, For Ddesubscibe send SMS STOP to 57171.
where as I had never requested for such services in past and after sending the message as stated above , message again received that other services are going to be in process. I had contacted on telephone number 1503 on dated 19.06.2014 at 6.30 PM and call was forwarded to Executive and mobile was in on position for 20 minutes.
In last four months Rs. 5.00 debited on account of one or other reason. I received the message that no this type service is activated on my mobile whereas amount is regularly deducted.
My mobile number is 9414864982,
Please look into the matter and arrange refund of amount deducted illegally.
thanks
This same happened with me... :(
Dear sir i recharged my mobile two time with RS-155 data plan but the recharge is fail but amout deduct from my account that is 2*155=310 please register my complaint and cradit my mony in my account my mobile no is 9405527805
Thank's
Cyber Receipt Date:24/06/2014 2:24 PM
___________________________________________________________________________
Transaction Details
___________________________________________________________________________
Account Number : 911010055634218
Transaction Date : 24/06/2014
Transaction Amount : (INR)155.00
Transaction Type : DR
Transaction Description : INB/109879379/PAYU.IN/
Cyber Receipt Date:23/06/2014 1:52 PM
___________________________________________________________________________
Transaction Details
___________________________________________________________________________
Account Number : 911010055634218
Transaction Date : 23/06/2014
Transaction Amount : (INR)155.00
Transaction Type : DR
Transaction Description : INB/109782461/PAYU.IN/
We having BSNL land line for last ten years and we request for internet what you can't provide due to 7 KM distance from Kinnigoli exchange. Now my request is , why you cannot upgrade and provide internet
?
sir
i have complaine
in my mobile no.9482417861
please de-activate the jokes
i a requesting you please
my phone number is 9482417861
Complaint booking portal is all fine, but wtf is 'Place-Exg Code'? When we are giving our telephone no, why do they again need this 'Place-Exg Code? Is it not obvious to them which exchange the faulty telephone belongs to? And as a customer, I couldn't locate this funny looking 'Place-Exg Code' anywhere from my landline bill. These government organisation make life as difficult as possible for their customers.
i have wi fi net, my internet is working but not wi fi facility
mob 9414222299
i have wi fi net, my internet is working but not wi fi facility
mob 9414222299
I have give the sim card under krushi plan 128 i have change this pan to 108
What can i change my plan
I have the change of my krushi plan 128 to 108
How can i change
I have change my krushi plan 128 to 108 otherwise 99
How can i do