Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
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my land line is dead from 15 days i complained ,and still it is not coming , they closed my first complain today , then again i registered another complain , can any one help me , my land line number is 05122400209. in the period of one month this is second time happened with me .
my phone no.033-25323600 dead since last one month.this land phone connects to me with my all family & friends & old office work which iwas associated. a report was made in the concern office. no improvement is found. an early action is appriciated.
I am from Tura, Meghalaya. My land line (No. 03651220623)is not working properly for last few months. If I call some one, he/she does not hear my voice clearly though I can hear it. Several complaints lodged, linemen came, but problem remains as it is. What surprises me the most is that my complaint is closed within a day or two without the problem being resolved. The problem is not with the receiver, that I made sure by replacing it. May I , therefore request BSNL through this platform to get my problem solved?
deactive all active service mob no 9463728153
bsnl number 9437097539 has been lost for last two days
Complaint against non functioning of BSNL Tower
dear Sir,
Its with great grief i am writing this letter to you
Care taker of BSNL Tower installing at Nagam Tehsil Chadoora District Budgam Kashmir Srinagar is very careless he is not performing his duties honestly the Tower remains shut off and on due to his negligence.The oil issued him for ruining of generator is sold in black marketing by the said person .it is therefore requesetd that action may kindly be taken against tower care taker namely Nazir Ahmad Shah S/o Gh Mohammad Shah R/o Dalipora Nagar Tesil Chadoora District Budgam State J &K ( Through Subscribers of BSNL of said locality
my phone no is 2776147 and my phone is not working properly last 10 days.
my internet is also not working.we cant not get speed of our internet.our plan is 999 for every month we are wasted our money so plz do this properly. if you are not do this properly then i will disconnect this connection.my address is A/9 aradhana soc new sama road nizampura baroda
phone no.9898076147
Dear Sir
I need your possitive suggestion
Actually i have given my id 5 times to port out
But i couldn't be possible all time.
Now what can i do
OUR BSNL LANDLINE NO 23460326 is dead from last month please make it as soon as possible
contact number 9343225133
Sir.,pleas return back the plan of stv47..pleas pleas pleas this is my requist...