Last updated on March 11th, 2023 at 11:53 pm
Are you fed up with the inaction of BSNL on your complaints? Do you know How to Book a Complaint on the New Online Portal of BSNL?
There is a piece of good news; BSNL has developed a new integrated self-care system to monitor and track the complaint of its subscribers and resolve it within the time frame set by TRAI.
But before lodging your complaint, you have to ensure that you have exhausted all channels in resolving your complaint and still your complaint is not resolved. The first channel is to book your complaint by dialing toll-free complaint booking numbers 198, 1500, 1501, 1503, etc as per the nature of the complaint.
If still your complaint is not attended to by BSNL and not resolved your issue, you may contact the senior-most officer of the BSNL of your District, just search for the phone number of the senior officer, and if you manage to get his mobile number, send him either SMS or send Whatsapp message. Your complaint will be heard and resolved on priority.
If still your complaint is not heard and resolved, now you may lodge your complaint BSNL SelfCare portal. To register your complaint directly, you may CLICK HERE
On this portal, you have to provide your telephone number with an STD code and select the nature of the complaint from a popup menu. On successful registration of your complaint, you will be given the complaint number below
You can track your complaint at the following link by providing the complaint number.
Since this system doesn’t ask for your contact number or email ID, etc so it is uncertain about monitoring and resolving your complaint. Wait for 24 hours, if no one visits your premises then you may lodge your complaint on Centralized Public Grievance Redress And Monitoring System (CPGRAMS), You may go to the CPGRAMS portal by CLICK HERE.
On the CPGRAMS portal, the grievance can be lodged by registered people so first of all, you have to register by providing your all contact details, etc.
After registering yourself, you may lodge your complaint here, which is being monitored by the highest authority of Govt of India and there are more chances of resolving your complaint.
If you are not satisfied with the response of the CPGRAMS system, you may now lodge your complaint at Prime Minister Office Grievance Portal.
You may CLICK HERE to directly land on the PMOPG portal and can lodge your complaint in detail max 4000 characters. It is certain your complaint will be heard here and resolved and you will also get a proper response from the PMOPG portal on the Mobile number or email ID given there.
You may share about booking and resolving your grievance in the Comment box.
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View Comments
Dear Sir,
I would like to bring to your attention that the road leading to my home has dug out in the process it has damaged my BSNL Cable and have not rectified the same from the past 6 days in spite of numerous complaints and causing me a lot of inconvenience . I would like you to look into the matter and kindly do the needful. My land line Number is 0824-2217798.
Sincerely,
R.A.D Mcauliffe.
Facing very much problem to pay my monthly Bill against my Land line Phone No: 033 23219010 for non-receiving of monthly Bill (hard copy).
I made a number of Complaints but to the no effect. please take early action so that I can have my Bill before due date of payment.
Regards
ASHOKE KUMAR BANERJEE
P-88/B, CIT ROAD, SCH-VIM
PHOOLBAGAN, KOLKATA-700054
(M): 9433113353 /ashokeb@gmail.com
Sir. we are using basnllandline connectin for along time no is.01274-240848 this landline phone is not working last 5 months we complaint many time in bsnl exchange jonawas rewari and sh umesh sdo bsnl dharuhera also. But there is no responcetill now in other hand bills is sent by depptt onregular basis now the 2 months bills rs 779 due to us. now we request you please take necessary actionas soon as possible. If our telephone not connected than we donot pay your bills
thanks& regards
ramkumar yadav 01274-240848 vill titerpur po masani distt rewari
mob no. 8570006160 - 9416318570 dt 23-01-2018
hello sir my mobile no 9454121183 abhishek kumar dixit nd crunnt location my renukoot sonbhadra up 231217 very poor network please call me
Hello,
I have requested port clearance from BSNL network mobile no. 9422903229 and did not get any response from you. Kindly look the matter on war foot basis.
Thanks & Regards,
Sudhi Ranjan Samanta
Dear Sir/Madam,
BSNL broadband not working Last 10 day . I have complaint 198 number Dt. 15-06-18 and my complaint number :- 1043683615. Time.2.10PM
Thank You
Regards
BSNL Costumer
My landline 033-24158657 not working.
Pl help
03324158657 not working.
I have bsnl no ie 9531952000 and unable to send port massage PORT 9531952000 to 1900.
Coll me 7897971335